Keywords Studios
via Workable
ROBOT PILOT - Customer Service
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 11h ago
The date the source published, not the day we noticed it (2026-09-15). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Mexico
The description agrees: it names Americas, Mexico.
What the ad says
…Location: Americas, Mexico Area of…
Pay not stated
Similar roles pay $1,238–1,400/mo
Middle 50% of 16 listings that do state pay — Customer · all levels · Mexico · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 2h ago · last seen just now
The listing
At Keywords Studios, we bring together people, technology, and expertise to support some of the world’s leading companies in the video games and interactive entertainment industries. Our global teams work across a wide range of services, helping our clients deliver high-quality experiences to their customers and players.
For this role, you’ll be joining a team in the robotics field, helping ensure the reliable performance of robotic arms deployed at client sites. This is an opportunity to work at the intersection of technology, real-time monitoring, and customer support, while gaining experience in an evolving and highly technical environment.
If you’re naturally curious, enjoy troubleshooting and are comfortable keeping a close eye on systems and details, we’d love to hear from you!
Role overview
We’re looking for Remote Robot Pilots - Customer Service to monitor the performance and system health of robotic arms deployed at client sites, identify anomalies or issues, investigate problems, and apply known solutions where possible. You’ll also document and escalate unresolved issues, communicate with internal teams and occasionally with clients on-site, and help maintain continuity across shifts through clear updates and documentation. This fully remote role combines technical observation with clear communication, helping ensure issues are spotted and addressed quickly.
Key responsibilities:
Monitoring & Support
- Actively monitor robot performance and system health through internal dashboards and monitoring tools.
- Detect anomalies, errors, or performance concerns through observation or automated alerts.
- Investigate issues, apply known solutions, and attempt resolution where possible.
- Document and escalate unresolved issues based on established workflows.
Communication
- Stay in sync with teammates across shifts by sharing timely updates and status changes in Slack.
- Work with internal escalation teams when issues require further investigation or support.
- Communicate clearly about what is happening and what needs to be done.
- Take occasional calls from the clients owning and operating the robots on-site.
Analytics
- Accurately document incidents, including symptoms, actions taken, and resolution outcomes.
- Maintain continuity across shifts through effective written updates and documentation.
- Evaluate and escalate external questions or concerns related to robot behavior or system status.
Requirements
- Strong communication and listening skills; ability to clearly explain what’s happening and what needs to be done.
- Observant, detail-oriented, and able to stay focused during repetitive tasks.
- Technically curious — you don’t need to be an engineer, but you are comfortable using internal tools and asking good questions.
- Calm under pressure, especially when things break.
- Comfortable working independently and as part of a team, including across shifts.
- Strong critical thinking and problem-solving ability.
- Willingness to work rotational shifts.
- Comfortable using Slack and learning internal monitoring systems.
- Prior experience in a support, monitoring, or gaming environment is a plus.
- Operations run 24/7, so you can expect rotating shifts (morning, afternoon, and night).
Benefits
-$10,500 gross (before taxes)
-Law Benefits
-2 days off
After 3 months:
Medical expenses insurance.
Saving funds.
Grocery tickets ($1,200)
PRIVACY POLICY:
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.
Role Information: EN
Studio: Keywords Studios
Location: Americas, Mexico
Area of Work: Player Engagement
Service: Engage
Employment Type: Permanent
Working Pattern: Full Time, Remote