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Truv via Lever

Customer Success Director, Public Sector

head Miami
still open verified 22h ago posted 80d ago checked just now
Apply at jobs.lever.co

This is the employer's own posting, not a copy on a job board.

What we know

Is it still open?

Confirmed still open

Last checked 22h ago — checked against the employer's own applicant tracking system, which is the company answering directly.

We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.

Check this listing's status as JSON

How old is it?

Posted 80d ago

The date the source published, not the day we noticed it (2026-06-26). Last seen at its source just now.

Is it remote?

Marked remote on the employer's board

Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.

Who may apply?

Miami

The description agrees: it names United States.

What the ad says
…Applicants must be based in the United States and legally authorized to work in the U.S…
…legally authorized to work in the U.S…

Pay not stated

Similar roles pay $181k–242.2k/yr

Middle 50% of 25 listings that do state pay — Customer · Head · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.

Skills named in the ad

Business ReviewsCustomer SuccessOnboardingPayrollProcurement

Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.

Carried by 1 source

The listing

About Truv:

Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more—eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we’re disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access.

About the Job:

We are seeking a Customer Success Director to serve as a trusted advisor to our as a trusted advisor to our Public Sector clients. This role entails strong relationship management skills to drive product adoption, customer satisfaction, renewals, upsells and scaling business outcomes in a high-growth environment.

What You’ll Do

  • Own the relationship with strategic accounts post-sales, serving as the primary point of contact for post go-live optimization.
  • Lead client onboarding and implementation with Technical Account Mangers, collaborating with customers’ teams for go-live and ongoing support.
  • Create and deliver training programs for customer teams.
  • Execute onboarding and implementation for 8-10 strategic accounts.
  • Run periodic in-person business reviews with key stakeholders.
  • Partner with Sales on renewals, upsell and cross-sell opportunities.
  • Collaborate with TAM's to support responses to RFP's and other formal procurement bid opportunities. 
  • Document customer feedback, feature requests and customer satisfaction.
  • Drive adoption, monitor customer metrics and usage patterns to identify opportunities for expanded adoption.
  • Navigate government processes, procurement rules, budget cycles, data privacy/security reviews program and compliance requirements. 

    • Who You Are

  • 7-10+ years of experience in customer success or similar customer-facing role within government agencies, federal or state agencies.
  • Deep understanding of state and federal programs. Prior experience working with government agencies.
  • Prior experience with procurement and bidding process with the state and federal agencies. 
  • Familiarity with data/security standards and compliance standards for state and federal agencies 
  • Minimum 5 year tenure in previous positions, demonstrating stability and impact, preferably at a state or federal agency.
  • Able to handle client escalation and problem-solving capabilities.
  • Outstanding communication skills with ability to explain product features, integrations and functionality to various audiences.
  • Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
  • Ability to travel up to 50%.

    • Success Metrics:

    • Customer retention and expansion rates.
    • Time-to-value for new customers.
    • Churn rate for your book of business.
    • Product adoption metrics.
    • Customer health scores.
    • Revenue growth within accounts.

    Benefits:

  • Competitive salary and equity package.
  • Fully Remote.
  • Health, dental, and vision benefits.
  • 401(k)
  • Flexible time off.
  • Work with cutting-edge technology and innovative customers.
  • Learn from an experienced leadership team from top tech companies.
  • High-impact role with clear growth trajectory.
  • Opportunity to shape the future of financial data access.
    • Base salary; bonus and equity package are additional.
    We are an equal opportunity employer committed to diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.
     
    Applicants must be based in the United States and legally authorized to work in the U.S. Applications from candidates residing outside the United States will not be considered.

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