Manager, Customer Operations (Revenue Operations)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 46d ago
The date the source published, not the day we noticed it (2026-07-30). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description agrees: it names United States.
What the ad says
…remote within the U.S…
Pay
$120k–155k/yr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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lever employer's own board first seen 30d ago · last seen 1h ago
The listing
The Role
This role owns post-sales operations and the programs that drive retention and growth of existing and new customers. You will run the customer lifecycle operations across onboarding, adoption, renewal, and expansion, and own renewal forecasting that gives the business a clear read on the book.
This is a builder's role at the center of how the team puts AI to work. You will design and run processes including AI and agentic workflows that surface risk earlier and catch expansion signals sooner, so the team can act faster, and you will support the digital CS strategy that drives adoption and delight across our user base.
You will lead a team, partner closely with Customer Success leadership, and own the data and programs that prove the work is driving real revenue.
Location: Ideal location is based in Seattle or Atlanta near in office teams. We are open to remote within the U.S.
Your Daily Adventures Will Include
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Process design - with an eye to efficiency; design new and adjust existing customer-centric processes and outcomes in support of continuous improvement
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Support organizational Change by rolling out new processes and systems and supervise adoption, both internally and externally to ensure consistency
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Analyze positive and negative trends utilizing data from customers, individuals and systems to provide data interpretation
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Leveraging data to identify gaps, assess goals and targets, produce gap analysis and promote process & design
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Use AI to drive retention and expansion. Design and run AI and agentic workflows, including Claude-based workflows, that catch churn risk early, spot expansion signals, and act on them.
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Own the customer lifecycle programs across onboarding, adoption, renewal, and growth, and make them measurably better over time.
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Run weekly renewal forecast cadence in partnership with CS leadership.
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Build and support the digital and tech-touch strategy that drives adoption and engagement across the customers you cannot reach one to one.
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Lead and grow a team, and communicate clearly from the top down, including executive correspondence.
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Turn customer data into action through health scoring, early-warning signals, and the metrics that show what is working.
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Partner with Customer Success, Product, and Revenue leadership to turn insight into pipeline.
Our Vision of You
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5+ years of experience in Customer Success or Account Management
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5+ years of experience in Customer Operations, or Revenue Operations, with at least 2 years people leadership experience
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Real, hands-on experience putting AI or automation to work in a customer-facing context. You have shipped something, not just talked about it.
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A builder's instinct for process and programs, backed by strong analytics and a habit of measuring impact.
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Prior customer-facing experience with complex software, and fluency with tools like Salesforce and Outreach.
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Excellent communication and the judgment to set priorities in a fast-moving environment.
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Bachelor's degree or equivalent experience.