Customer Success Manager, Restaurant
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 41d ago
The date the source published, not the day we noticed it (2026-08-05). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Australia
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,400/mo
Middle 50% of 9 listings that do state pay — Customer · all levels · APAC · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 29d ago · last seen 1h ago
The listing
About Sadie
Sadie is revolutionizing the way hospitality businesses handle customer interactions through intelligent voice automation and AI. Whether it’s taking bookings, answering calls, or managing orders, Sadie acts as a smart, always-on AI Host that integrates seamlessly with a business’s existing systems.
We specialize in creating best-in-class voice experiences for restaurants and hotels, and we’re just getting started. As we scale globally, we’re looking for a Customer Success Manager to help ensure every customer experience is exceptional—from day one onward.
About the Role
As our Customer Success Manager, you’ll be the face of Sadie to our restaurant partners—responsible for onboarding, supporting, and growing relationships across our customer base. This role blends hands-on implementation, day-to-day relationship management, and process development. You’ll work closely with Product, Partnerships, Engineering, and Sales to ensure a frictionless experience and long-term customer happiness.
What You Will Do
Customer Onboarding & Implementation
- Manage the end-to-end onboarding of new restaurant partners
- Set clear expectations, provide training, and ensure full system adoption
- Collaborate with integration and support teams to deliver a fast, smooth go-live
Ongoing Relationship Management
- Act as the main point of contact post-onboarding
- Build trust and strong working relationships with restaurant operators and managers
- Monitor customer health and proactively address issues before they escalate
Voice of Customer & Feedback Loops
- Proactively gather, track, and analyze customer feedback
- Identify patterns, surface pain points, and advocate for customer needs internally
- Collaborate with Product and Engineering to prioritize improvements based on feedback
Process Development & Internal Collaboration
- Help document and improve scalable customer success playbooks
- Work cross-functionally to ensure alignment across Sales, Product, Support, and Marketing
- Develop new initiatives and support programs to improve retention and satisfaction
Retention & Growth
- Ensure customers understand the full value of Sadie and how to use all relevant features
- Identify upsell opportunities or new integrations that add value
- Support expansion and referrals within multi-location groups
What You Bring
- Have 2+ years of experience in a customer success, account management, or hospitality tech role
- Are highly organized, empathetic, and customer-obsessed
- Love building relationships and solving problems
- Have strong written and verbal communication skills
- Are comfortable working in fast-moving environments with competing priorities