JoVE
via Workable
Customer Success Specialist, North America
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 16h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 69d ago
The date the source published, not the day we noticed it (2026-07-08). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Brazil, Mexico, Colombia, Argentina
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,312–1,412/mo
Middle 50% of 16 listings that do state pay — Customer · all levels · Brazil · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 29d ago · last seen just now
The listing
JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.
The Role
As a Customer Success Specialist, you will help professors at leading universities in the US integrate JoVE videos into their courses to improve teaching outcomes and student success. You'll play a key role in ensuring users get the most value from their JoVE subscription.
Please share your resume in English.
Responsibilities:
- Conduct daily outreach to Faculty (via calls, emails, and 1:1 demos) to set up JoVE integrations in courses and increase product usage.
- Increase JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes.
- Grow engagement and usage by delivering presentations at (1) exhibits and conferences, (2) university seminars and workshops, and (3) onsite customer visits.
- Strengthen subscription renewal outcomes by ensuring smooth implementation support, and consistent usage of JoVE resources.
- Influence product decisions by communicating customer feedback to sales, product, and marketing teams.
Requirements
- A master's degree or PhD in Life Science disciplines.
- Experience in science communications, academic outreach or other customer-facing roles is preferred.
- Fluent communication skills English.
- Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
- Strong interpersonal skills with a passion for remote relationship-building.
- Experience in networking using cold calling is preferred.
Benefits
- You can expect compensation packages competitively placed within the local market.
- You will make a direct impact in accelerating science research and in improving student learning in science education.
- Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
- Our strong promotion from within culture draws a clear path to advance your career with us.