Customer Support Representative
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed removed at the source
Last checked 5h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
How old is it?
Posted 89d ago
The date the source published, not the day we noticed it (2026-06-18). Last seen at its source 9h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines, Poland, United Kingdom, Hungary
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,400/mo
Middle 50% of 9 listings that do state pay — Customer · all levels · Philippines · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 26d ago · last seen 9h ago
- posted 2026-09-14
The listing
About AI Acquisition
AI Acquisition is a global category leader in AI service provider enablement, operating as a hybrid Platform-as-a-Service (PaaS) and AI marketplace. We help entrepreneurs, agencies, and SMBs launch and scale AI-powered businesses by providing end-to-end growth infrastructure across sales, marketing, CRM, and go-to-market execution.
We’re building one of the fastest-growing AI-driven ecosystems globally, empowering our members to generate meaningful revenue through structured systems, automation, and hands-on support.
Why Join AI Acquisition?
- Work at the forefront of AI-driven business growth
- Join a high-performance, globally distributed team
- Be part of a company scaling rapidly across multiple regions
- Directly impact client success and experience
- Operate in a fast-paced, execution-focused environment
The Role
We’re hiring a Customer Support Representative to join our global support team and deliver fast, high-quality, and empathetic support to our clients.
This is a hands-on, execution-focused role where you will be managing live chat interactions, resolving client queries, and ensuring a seamless support experience. You’ll work closely with internal teams (Customer Success, Product, and Tech) to escalate issues, surface patterns, and contribute to continuous improvement of our support systems.
This role is critical in maintaining client satisfaction, reducing friction, and supporting retention across our growing client base.
Key Responsibilities
Client Support & Communication
- Manage live chat and support channels, ensuring fast and accurate responses
- Resolve client queries efficiently while maintaining a high standard of communication
- Escalate complex issues to the appropriate teams when needed
- Maintain professionalism and empathy in all client interactions
Issue Resolution & Escalation
- Identify and troubleshoot client issues across platform usage, onboarding, and workflows
- Handle support tickets and follow through until resolution
- Flag recurring issues or bugs to internal teams
Knowledge Base Contribution
- Follow and utilize internal documentation and SOPs effectively
- Contribute to improving FAQs and knowledge base content
- Document new solutions and recurring fixes to support team scalability
Operational Support
- Maintain accurate records of interactions in support systems (e.g., Intercom, Zendesk)
- Support internal teams with insights on client feedback and common pain points
- Ensure adherence to SLAs (response time, resolution time, quality standards)
Requirements
Must-Have
- 2–4 years of experience in Customer Support, Customer Service, or similar client-facing roles
- Experience handling live chat or ticket-based support environments
- Experience in SaaS, PaaS, AI, or tech environments
- Experience working with global teams across time zones
- Experience managing multiple concurrent support conversations or tickets
- Strong written English communication skills
- Familiarity with support tools (Intercom, Zendesk, Freshdesk, etc.)
- Exposure to CRM tools and customer workflows
- Basic understanding of AI tools or automation workflows
- Fluent in English
- Available during Eastern Time business hours
Benefits
What We Offer
- Remote-first environment with global exposure
- Opportunity to grow within Customer Success and Operations