Customer Support Executive (Portugese Speaking)
Posted 687 days ago, which is unusual. The employer's own board was still carrying it when we last read it, 3 hours ago.
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 687d ago
The date the source published, not the day we noticed it (2024-10-28). Last seen at its source 3h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Mexico, Uruguay, Colombia, Argentina
The description agrees: it names LATAM.
What the ad says
…Location: LATAM (Remote) Your Role Effectively managing the company ch…
Pay not stated
Similar roles pay $1,238–1,400/mo
Middle 50% of 16 listings that do state pay — Customer · all levels · Mexico · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 27d ago · last seen 3h ago
The listing
Company Overview
CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.
Reporting Line: Reports directly to the Head of Customer Support
Location: LATAM (Remote)
Your Role
Effectively managing the company chats, E-mails and calls
-Identifying and assessing customer’s needs to achieve satisfaction
-Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and
Portal -Offer support to the lead/client within the specified time frame
-Updating CRM and keeping records of all communications and action taken
-Interact with other departments to solve inquires raised by clients that requires further investigation by
sending tasks
-Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
Requirements
-Work independently and in teams
-Follow standard processes and procedures. Requirements
-Proven customer support experience
-Experience/background in Forex and the Financial Market is a plus
-Excellent command of the English and Portugese languages, both verbal and written
-Proficiency in the use of Microsoft Office Word, Excel, Outlook
-Strong phone contact handling skills and active listening
-Ability to work under pressure and meet deadlines
Benefits
Bonuses and commissions
Bonuses and commissions highly depends on the sales results and depending on experience and job scope.
Account Executives motivation and compensation scheme will be shared during interview.