Senior Account Manager

Why this role exists:

This role exists to protect, stabilize, and scale our high-value B2B platform partnerships. You’ll help us hit our long-term net revenue retention goals by turning complex iGaming client relationships into predictable, high-growth revenue streams while ensuring our product roadmap matches real market needs.

What you’ll drive:

Strategy & Business Growth

• Own commercial growth plans and run regular business reviews to align on client goals, execute commercial renewals, and identify upsell/cross-sell opportunities.
• Defend and negotiate complex commercial proposals—including discounts, SLA compensations, and renegotiations—balancing client satisfaction with company profitability.
• Analyze client ROI using CRM and BI data tools to proactively uncover unmapped revenue opportunities and optimize product adoption.

Client Advocacy & Discovery

• Translate client business metrics and organizational structures into actionable product and operational feedback for internal GR8_TECH teams.
• Ambassador the customer's goals internally, while remaining realistic about platform capabilities and highlighting churn or integration risks early.
• Gather raw customer feedback through direct communication and structured satisfaction surveys to continuous platform development.

Delivery & Operational Excellence

• Drive smooth platform onboarding for newly signed accounts, guiding them through the initial configuration phase.
• Unblock operational jams across Legal, Compliance, Finance, Product, and Support teams to keep the client experience frictionless.
• Track, follow up, and systematically document all client requests and feature updates inside CRM, JIRA, and Confluence.

Cross-Team Leadership & Expertise Transfer

• Mentor and upskill internal team members, leading training sessions for new joiners and setting up peers for successful client-facing presentations.
• Deliver crisp product upgrade presentations to clients, ensuring they understand our development roadmap and know how to use new functionalities.

What makes you a GR8 fit:

Must-Have

• 3+ years of experience in iGaming (either as an Account Manager or in a similar client-facing platform role).
• Advanced commercial negotiation skills with a proven ability to build, explain, and defend financial proposals internally and externally.
• English proficiency at B2 level or higher.
• Deep structural understanding of the iGaming landscape, including operators' gaming sites, operational bottlenecks, and marketing challenges.
• Solid technical literacy—understanding the software development life-cycle (SDLC) and release management enough to talk to developers and explain timelines to clients.
• Deep familiarity with account planning (CRM/BI) and experience with project tools (JIRA, Confluence, Miro, Asana).
• Resilience and empathy in communication.
• A strong problem-solving mindset with the ability to handle unfamiliar tasks or systems.
• Excellent time management skills and ability to prioritize effectively.

Nice-to-Have

• Experience training or mentoring junior Account Managers.
• Advanced skills in Microsoft Office (Excel modeling, PowerPoint client pitches).
• A strong network of existing operator contacts in the iGaming industry.