Senior Manager, Product Documentation
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 49d ago
The date the source published, not the day we noticed it (2026-07-27). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Romania
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay €78.5k–113.7k/yr
Middle 50% of 11 listings that do state pay — Product · all levels · EMEA · EUR/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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lever employer's own board first seen 26d ago · last seen just now
The listing
Role Summary
Sophos is seeking a Senior Manager, Product Documentation to join our Digital Customer Experience (DCX) team – the function responsible for the programs, content, and digital experiences that help customers succeed at scale. Our team spans product documentation, customer journeys, communications, technical video content, community, knowledge base, and localization, and this role leads the documentation discipline.
You will own the documentation strategy, standards, and team capabilities that translate complex cybersecurity products into clear, trustworthy, and consistently excellent content. This is a senior leadership role with direct team management responsibility, significant cross-functional influence, and full ownership of documentation quality and roadmap.
This is a player-coach role. While your primary focus is team leadership, strategy, and stakeholder management, you bring enough hands-on expertise to contribute directly to documentation work when capacity allows – and your credibility with the team is grounded in genuine craft knowledge, not just organizational authority.
This role is ideal for an experienced documentation leader who combines strong editorial judgment with operational discipline, a genuine curiosity about AI-assisted content workflows, and the credibility to influence product, engineering, and customer success partners at a senior level.
This role reports to the Senior Director, Digital Customer Experience.
What You Will Do
Strategy & Leadership
Team Management & Development
Content Operations & Quality
Cross-Functional Partnership
What You Will Bring
- 8+ years of experience in technical writing, content strategy, or a closely related discipline, with at least 3 years managing a documentation or content team.
- Demonstrated success leading documentation programs for enterprise SaaS or B2B software products – including designing content architecture, overhauling legacy documentation, and delivering measurable improvements in quality and usability.
- Strong people leadership skills: you build trust quickly, give honest feedback constructively, and create the conditions for your team to do their best work.
- Exceptional written communication ability – you can produce polished, precise content yourself and set a standard others aspire to match.
- Solid analytical capability: you use data to prioritize, tell a compelling story to senior stakeholders, and make a clear case for investment.
- Deep familiarity with modern documentation toolchains (e.g. Mkdocs, MadCap Flare, Confluence, or similar) and structured content principles.
- Solid understanding of Agile development workflows and experience embedding documentation successfully into engineering release cycles.
- Excellent project management and prioritization skills; comfortable managing multiple concurrent workstreams and shifting priorities with composure.
- Experience in cybersecurity or a highly technical B2B SaaS environment – comfort with complex, fast-moving product surfaces is a genuine advantage.
- Hands-on experience with AI-assisted authoring tools and a demonstrated ability to evolve documentation workflows around them – you have a clear, considered view of where AI creates efficiency in content operations and where it doesn't.
- Exposure to adjacent DCX disciplines including localization, customer communications, or knowledge base management, and an appreciation of how documentation integrates with the broader customer experience.
- Experience with content analytics platforms (e.g. Coveo, Google Analytics, or similar) and a track record of using search and engagement data to drive content decisions.
- Background in accessibility standards (WCAG) and plain language principles.
- Degree in Technical Communication, English, Computer Science, or a related field (or equivalent professional experience).
Nice to Have