The date the source published, not the day we noticed it
(2026-06-09).
Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this
posting — a field they filled in, not wording we read. The location
field names somewhere specific, which is usually where the team or
the entity sits.
Who may apply?
Asia
The description states no restriction of its own.
This is the source's own tag.
Pay not stated
Similar roles pay
$1,200–1,400/mo
Middle 50% of 9 listings that
do state pay — Customer ·
all levels · Asia ·
USD/month.
This employer has published no salary; this is what
comparable listings we hold disclose, never converted between
currencies or periods.
How this is calculated.
Skills named in the ad
Data AnalysisProcess Improvement
Recognised terms only, from a fixed vocabulary —
this is what CV matching compares against.
Carried by 1 source
leveremployer's own boardfirst seen 23d ago ·
last seen just now
The listing
Responsibilities
Prepare, review, and update CS-related SOPs, Macros, Announcements, and FAQs to ensure clarity and consistency in service delivery
Manage CS enquiries and tickets, ensuring timely resolution while identifying opportunities for process enhancements and proposing relevant improvements
Monitor BU chat/helpdesk daily performance; identify gaps and propose actionable, data-backed solutions
Conduct data and case analysis to support decision-making, continuous improvement, and overall customer satisfaction
Collaborate with cross-functional teams (e.g., Product) to design and execute CS-related process improvement initiatives
Be responsible for promptly attending to and managing any ad-hoc tasks or issues that may arise from time to time
Evaluate and track the impact of implemented changes to ensure alignment with CS goals and KPIs
Provide training materials, such as CS quizzes, and support knowledge transfer on updated processes and best practices
Assist in organizing and preparing for regular BU and internal meetings
Stay updated on industry trends and customer support innovations to keep CS operations future-ready
Requirements
Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders
Proficient in office tools, incl. word and spreadsheets (Boffice/Gsuite)
Experience in CS operations and SOP management
Familiarity with Haodesk systems and internal communication workflows
Strong communication, data analysis, problem-solving, and collaboration skills
Open to flexible working hours and eagerness to take on new challenges and adapt to change
Binance
via Lever