JustMarkets
via Greenhouse
Customer Support Specialist - Egypt
Posted 1,016 days ago, which is unusual. The employer's own board was still carrying it when we last read it, just now.
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 1016d ago
The date the source published, not the day we noticed it (2023-12-04). Last seen at its source just now.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
Middle East
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
greenhouse employer's own board first seen 22d ago · last seen just now
The listing
We are seeking a dedicated Customer Support Specialist to join our team. In this role, you will be responsible for resolving clients' queries professionally and providing exceptional support through various channels, including chats, emails, and phone calls. Your mission is to enhance our service coverage for Arabic speaking clients, ensuring they receive timely and effective assistance.
Responsibilities
- Efficiently responds and communicates with clients to understand and service their needs via live
- Effectively analyses customer data to make appropriate recommendations and problem resolutions
- Resolve product or service concerns by clarifying the customer's problem; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Demonstrates excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
- Builds rapport with clients and effectively diffuses conflict and opposition
- Contributes to team effort by accomplishing related results as needed
- Committed to meeting quality standards in processing customer adjustments
Requirements
- Proficiency speaking and writing in Arabic and English (French as an advantage)
- Computer literacy
- Basic knowledge of work with Google framework (Disc, Sheets, Docs)
- Able to identify ways of solving the problem and present the solution in a verbal and written manner
- Strong interpersonal skills
- High level of professionalism
- Attention to detail and punctuality
- Own a laptop (Windows with a minimum of 16 Gb RAM Memory or Apple Mac 2015 model onwards.)
- Stable internet connection
We offer
- Working for a dynamically growing company
- Challenging but exciting tasks with our own product
- Trainee period is provided
- 12 shifts of annual leave per year
- 8 shifts of sick leave per year
- Remote work
- Budget for professional development and language learning
- Budget for healthcare related expenses
Requirements hard skills
• Basic knowledge of work with Google framework (Disc, Sheets, Docs)
• Experience of resolving difficult issues
• Experience of communication with angry clients
• Basic understanding of empathy
Requirements soft skills
Customer oriented
• Trustworthy and Honest
• Hardworking
• Strong interpersonal skills
• Attention to details and punctuality
• Good speaking skills in English, Arabic and French
Customer first
Trust
Passionate about work
Continuous learning
Result driven
Ownership
Responsibilities
• Handle any incoming customer inquiry within the set time range via different communication channels: live chat, messengers, CRM system
• Identify customers’ needs to achieve customer satisfaction
• Manage standard inquires in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist.