Sago
via Workable
Panel Helpdesk Trainee (Voice)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 28d ago
The date the source published, not the day we noticed it (2026-08-18). Last seen at its source 2h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
India
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,400/mo
Middle 50% of 9 listings that do state pay — Customer · all levels · APAC · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 19d ago · last seen 2h ago
The listing
About The Company:
We're a team of innovators, strategists, and problem-solvers dedicated to helping our clients connect human answers to business questions with a culture that values collaboration, creativity, and personal growth.
We are SAGO. Passionate and inspired thinkers, who celebrate our wins. Vibrant Leaders who empower our colleagues and innovate the Market Research industry. Curious learners, constantly finding new ways to transform. Bold thinkers and doers who don’t do status-quo. Authentic team members who show up to work every day being ourselves, are never afraid of new ideas or opinions, because we believe they matter.
As a global leader in market research and data solutions, Sago is committed to connecting human answers to business questions. The world is transforming, and Sago is continuously reaching new heights, redefining our solutions beyond our clients’ wildest expectations, and making it smarter, faster, and easier to gain insights that matter. We have done it for over 55 years with the brightest minds, and we are looking for more trailblazers who will help us pave new paths that connect our clients with audiences around the world.
POSITION SUMMARY:
Provide great customer service to Sago respondents through inbound calls (Voice process), aiming to drive respondent satisfaction and retention (International US Process)
Requirements
KEY JOB RESPONSIBILITIES:
• Responsible for addressing US customer inquiries, resolving queries and providing excellent customer service via inbound calls
• Review and investigate issues accurately and efficiently using computer systems
• Create and update tickets in CRM systems
• Maintain high level of accuracy while handling cases and record keeping tasks
• Maintain accurate customer records and document interactions
• Coordinate with internal teams when required
CORE COMPETENCIES:
• Fluency in English language (verbal and written) with strong communication skills
• Effective problem-solving and analytical skills to investigate, troubleshoot, and resolve respondent inquiries efficiently.
• Ability to multi-task and work under pressure
• Working knowledge of Microsoft Office applications, particularly Word, Excel, and Outlook.
• Ability to work in night shifts (5:30 PM – 2:30 AM IST and 6:30 PM – 3:30 AM IST)
• Any Graduate/ Postgraduate with 0 - 1 year of experience in Customer Service or Voice Process
• Experienced and freshers can apply
Based on performance during the training period, you may have the opportunity to transition into a permanent position with the company.
Benefits
- Remote opportunity
- Extensive Mediclaim benefit.