Varicent
via Greenhouse
Senior Customer Success Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 19d ago
The date the source published, not the day we noticed it (2026-08-26). Last seen at its source just now.
Is it remote?
Toronto - Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Toronto
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $95k–135k/yr
Middle 50% of 25 listings that do state pay — Customer · all levels · Canada · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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greenhouse employer's own board first seen 19d ago · last seen just now
The listing
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
Summary of the Role and Team
As a Senior Customer Success Manager, Strategic Accounts, you will join Varicent's Strategic Customer Success team and manage a portfolio of our most strategic customers within the Platinum Advantage Program.
Reporting to the Manager, Customer Success - Strategic, you will partner with executive stakeholders, business leaders, and technical teams to help customers achieve measurable business outcomes through the successful adoption of Varicent solutions.
This team supports a select portfolio of high-value enterprise customers, allowing Customer Success Managers to take a strategic, consultative approach focused on value realization, customer growth, retention, and long-term partnership development.
What You Will Be Doing
- Own a portfolio of strategic enterprise customers and serve as the primary Customer Success contact across the customer lifecycle
- Lead success planning initiatives that align customer business goals, stakeholders, risks, milestones, and measurable outcomes
- Build and maintain relationships with executive stakeholders, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs)
- Drive product adoption and value realization by developing and executing customer-specific success and adoption plans
- Identify and support expansion opportunities that align with customer priorities and business objectives
- Partner with Sales, Professional Services, Support, Partner teams, and other internal stakeholders to support customer success initiatives
- Lead executive business reviews, strategic planning discussions, and customer outcome-focused engagements
- Maintain accurate customer health, engagement, business value, and account planning information within Customer Success platforms and CRM systems
What You Bring
- Experience managing enterprise or strategic customer relationships within a SaaS, technology, or business applications environment
- Experience leading executive stakeholder conversations and building relationships across multiple levels of customer organizations
- Demonstrated success driving customer adoption, retention, value realization, or business outcomes
- Experience identifying account growth, expansion, renewal, or customer development opportunities
- Ability to connect customer business objectives to technology solutions and measurable business impact
- Strong project coordination, stakeholder management, and problem-solving skills across complex initiatives
- Experience collaborating across cross-functional teams to achieve customer outcomes
- Bachelor's degree in Business, Information Technology, Finance, or equivalent experience
Success Outcomes
First 90 Days
- Build an understanding of Varicent's solutions, Customer Success methodology, strategic customer portfolio, and Platinum Advantage Program
- Establish relationships with assigned customers and key internal stakeholders
- Review customer success plans, business priorities, renewal timelines, and growth opportunities across assigned accounts