Varicent
via Greenhouse
Application Support / SQL - (12 Month Maternity-leave Contract)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 13d ago
The date the source published, not the day we noticed it (2026-09-01). Last seen at its source 1h ago.
Is it remote?
Romania - Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Romania
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay €1,350–1,625/mo
Middle 50% of 12 listings that do state pay — Customer · all levels · Eastern Europe · EUR/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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greenhouse employer's own board first seen 13d ago · last seen 1h ago
The listing
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
Important: This role is listed as a 12 month contract.
Summary of the Role and Team
As a Technical Analyst I, you will join Varicent's Technical Support team, a customer-facing organization responsible for helping customers successfully use and adopt Varicent's SaaS and on-premises solutions.
Working closely with customers, Product, Engineering, and internal support teams, you will investigate technical issues, provide timely resolutions, and help customers maximize the value of their Varicent solutions. This role offers exposure to a broad range of technologies and is ideal for someone who enjoys problem-solving, troubleshooting, and delivering exceptional customer experiences.
What You Will Be Doing
- Investigate and resolve technical issues by analyzing customer-reported problems, reviewing logs, gathering diagnostic information, and reproducing issues
- Communicate clearly with customers regarding issue status, troubleshooting steps, resolution plans, and next actions
- Maintain accurate case documentation and customer records within CRM and support systems
- Utilize support tools, knowledge resources, and established processes to manage cases efficiently
- Collaborate with Product, Engineering, and internal teams to escalate issues and support resolution efforts
- Share product knowledge and best practices that help customers improve solution utilization and business outcomes
- Contribute to service-level objectives by supporting key performance metrics such as response times, resolution targets, and quality standards
- Participate in on-call and weekend support rotations as required
What You Bring
- 1+ years of experience supporting software applications, SaaS platforms, or customer-facing technical environments
- Knowledge of relational databases and SQL fundamentals
- Familiarity with client-server architecture and web-based application troubleshooting
- Strong analytical and problem-solving skills with the ability to investigate technical issues systematically
- Ability to communicate technical concepts clearly to both technical and non-technical audiences
- Experience documenting troubleshooting activities, findings, and resolutions
- Ability to collaborate effectively with cross-functional teams and stakeholders
- Ability to manage multiple priorities while delivering a high-quality customer experience
Success Outcomes
First 30 Days
- Complete onboarding and develop a working understanding of Varicent products, support processes, and troubleshooting methodologies
- Become familiar with support tools, knowledge resources, escalation paths, and case management practices
- Begin contributing to customer cases while demonstrating strong documentation and communication skills
Within 60 Days
- Resolve common customer issues across Varicent products with guidance from peers and senior team members
- Demonstrate proficiency using support tools and established troubleshooting processes
- Maintain accurate customer communications and case records while meeting team quality st