Customer Success Manager (Employee Benefits)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 84d ago
The date the source published, not the day we noticed it (2026-06-23). Last seen at its source 1h ago.
Is it remote?
Remote US
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $96k–162.7k/yr
Middle 50% of 145 listings that do state pay — People · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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ashby employer's own board first seen 11d ago · last seen 1h ago
The listing
ABOUT OUTMARKET
Outmarket is an AI-powered platform purpose-built for commercial insurance agencies. We help brokers, MGAs, and carriers extract insights, automate workflows, and move faster by turning unstructured data into action.
Employee Benefits is one of our fastest-growing customer segments, and we are looking for a Customer Success Manager with deep domain expertise to help scale it. This person will serve as a strategic partner to customers and an important internal voice as we continue building our product and go-to-market approach in EB.
ABOUT THE ROLE
We are hiring a Customer Success Manager to own the post-sale customer journey for our Employee Benefits segment. You will report to the Head of Customer Success and work closely with the Chief Revenue Officer, partnering with customers from onboarding through renewal and expansion.
This is a high-impact role for someone who understands the Employee Benefits ecosystem and enjoys building in a fast-moving environment. You will work directly with brokers, agency leaders, and account teams to drive adoption, deepen relationships, and help shape how we scale customer success for this part of the business. If you are energized by ownership, close customer partnership, and helping define the playbook as a company grows, you will likely thrive in this role.
WHY THIS ROLE
Join a fast-growing segment with strong customer momentum and meaningful opportunity ahead.
Work closely with the Head of Customer Success and CRO on customer growth, retention, and expansion strategy.
Own the customer experience end to end, from onboarding and activation through renewal and upsell.
Help shape the product roadmap by serving as a direct voice of the customer for the Employee Benefits market.
Join a high-caliber team built from Meta, IBM, Adobe, Salesforce, DocuSign, and Uber, with real ownership, strong trust, and meaningful equity.
WHAT YOU’LL DO
Own onboarding and activation for Employee Benefits agencies and brokers using the Outmarket platform, driving fast time to value and strong adoption.
Build and maintain trusted relationships with EB group leaders, benefits brokers, and account managers across commercial insurance agencies.
Serve as the primary post-sale point of contact for implementation, training, ongoing engagement, retention, and account health.
Identify opportunities for expansion within existing accounts as customers grow their Employee Benefits business.
Translate customer feedback into actionable product insights that help inform roadmap prioritization.
Build and improve scalable onboarding materials, training content, and Customer Success processes that grow with the business.