Technical Writer
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 21d ago
The date the source published, not the day we noticed it (2026-08-24). Last seen at its source 2h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $20–30/hr
Middle 50% of 159 listings that do state pay — Content & Media · all levels · United States · USD/hour. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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ashby employer's own board first seen 11d ago · last seen 2h ago
The listing
About Neon One
At Neon One, we believe that technology is the key to building vibrant communities of generosity. As a leader in nonprofit software since 2004, we create intuitive solutions that help small and mid-sized nonprofits connect with people, build trust, and make good happen every day.
Our culture is powered by empathy, innovation, and a shared mission to empower organizations making a difference. We operate with a customer-first mindset, take pride in extraordinary results, and grow together by supporting each other and embracing bold new ideas. If you’re passionate about using your skills to drive real impact and want to thrive in a collaborative, fully remote environment, Neon One is the place for you.
About the Role
We are looking for a forward-thinking Technical Writer to join our team and elevate how our users learn and succeed with Neon One software. In this role, your primary focus will be researching, drafting, and publishing clear, user-centric product support articles. You will collaborate closely with our Instructional Designers to co-develop interactive materials for the Neon One Academy, while actively maintaining and updating existing content as our platform evolves. We need someone who embraces modern tech workflows: you are adept at leveraging AI tools to improve workflow, speed up research, drafting, and editing, and you understand how to structure and write articles that can be easily parsed and read by AI retrieval systems.
Responsibilities
Draft, edit, and publish comprehensive, user-friendly support articles, release notes, and user guides for Neon One’s software platform.
Partner directly with Instructional Designers to co-create, structure, and expand educational courses and learning paths for the Neon One Academy.
Translate complex software mechanics, APIs, and workflows into clear, actionable steps tailored for nonprofit professionals.
Structure and format content using AI-friendly writing principles (clear hierarchy, structured data, semantically rich headers, and modular documentation optimized for RAG/AI search models).
Align technical documentation with video scripts, interactive guides, and visual learning aids to create a cohesive learning journey across the platform.
Audit, refresh, and maintain existing support articles and Academy materials as new platform updates, bug fixes, or features are released.
Ensure all content adheres to Neon One's brand voice, style guidelines, and accessibility standards.
Utilize generative AI tools (e.g., LLMs, AI editing assistants, automated research tools) to streamline documentation workflows, enhance clarity, and accelerate production cycles.
Ensure all technical content is structured to be easily ingested, summarized, and surfaced by internal and external AI knowledge agents.
Must Haves
3+ years of experience in technical writing, product documentation, or technical content creation within a B2B SaaS environment.
Demonstrated experience using AI writing and editing tools to increase productivity, analyze content, and automate routine tasks.
Understanding of how natural language processing (NLP) and LLM retrieval systems parse text, with the ability to write structured, machine-readable documentation.
Experience partnering with Instructional Designers, Learning & Development, or Training teams to align documentation with structured curriculum.
Proven ability to work closely with Product Managers, Support Engineers, and UX Designers to gather technical details and distill them for end users.
Experience with knowledge base platforms (e.g., Zendesk, Salesforce Knowledge, Intercom) and LMS tools.
Nice to Haves
Background in or familiarity with the nonprofit tech ecosystem.
Excellent written and verbal communication skills, with a passion for helping non-technical users navigate technology.
Why Join Neon One?
At Neon One, our values are how we show up every day. We make good happen by putting empathy and passion at the center of our work, using technology to uplift mission-driven organizations. We stand for our customers, act with care and intention in every decision, own the solution, and grow together. We innovate fearlessly, always exploring new ways to support our community and each other.
How We Hire
We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.
This opportunity is offered through HighlightTA, the on-demand talent team supporting Neon One’s growth.
Connect with us and learn more:
Neon One on LinkedIn
HighlightTA on LinkedIn