Product Expert, Customer Support (Sydney)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 8h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 297d ago
The date the source published, not the day we noticed it (2025-11-21). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Australia
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,400/mo
Middle 50% of 9 listings that do state pay — Customer · all levels · APAC · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
ashby employer's own board first seen 11d ago · last seen 1h ago
- posted 2026-09-08
The listing
About Omni
Omni is the AI analytics platform that turns company data into a trusted source of truth for AI. Built on a semantic model, Omni gives enterprises a governed context graph for analytics and AI. Teams use Omni to ask questions in plain English, refine answers in workbooks, and bring trusted data into tools like Claude, ChatGPT, Cursor, and Slack.
Based in San Francisco, CA, Omni has raised $217M from the world’s top investors, including ICONIQ, Theory Ventures, First Round Capital, Redpoint Ventures, and GV. Its latest $120M Series C valued the company at $1.5B.
About the Role
We are looking for a Product Expert to be the face and heart of the Omni experience. You’ll blend technical SQL expertise with a passion for high-touch support, helping users solve complex data problems while serving as the essential bridge between our customers and our Product and Engineering teams.
Responsibilities
Become a deep expert in Omni’s platform and best practices to guide users and partners via Slack.
Act as the primary expert for customers and partners via Slack, while surfacing feature requests and reproducing bugs to improve the product.
Deliver "above-and-beyond" technical help, digging deep to find creative solutions to complex data questions.
Give voice to customer needs in internal discussions with Product and engineering Partner with Product, Engineering, and Marketing to share usage trends, report bugs, and surface feature requests.
Build trust-filled advisory relationships and contribute to our community site with troubleshooting guides and design patterns to enable self-service.
Work with Solutions Engineering to identify trends and recommend new tools and product improvements that make data teams more successful
About You
Strong SQL skills (specifically for analytics) and 3-5 years in data analytics or business intelligence preferred.
You genuinely enjoy daily interaction with customers and have a natural desire to teach and help others.
You love digging into the "why" behind a technical issue and are always eager to learn new tools.
You can translate complex data concepts into clear, actionable advice, both in writing and verbally.
Location
Candidates must be located in the Sydney area.
Why Join Us
Passionate, supportive team with extensive experience in the space (including founders from Looker and Stitch Data) all working together to win as a team
Health, dental, and vision insurance
401(k) Plan
Unlimited PTO
Omni is an equal opportunity employer. We value diversity and encourage you to apply even if you don’t check every single box. Please, let us know if you need any reasonable accommodations during the interview process.