Loan Processing & Client Liaison Specialist (Australian Mortgage)

Position: Loan Processing & Client Liaison Specialist

Salary: ₱60,000 – ₱75,000/month

Working Hours & Conditions: Aligned with Australian hours; full-time - remote

OVERVIEW:

We are a growing Australian mortgage broking business looking for a skilled, motivated professional based in the Philippines to join our tight-knit team of three. This is a genuine career-building opportunity — not a general VA role.

You will start by owning our loan lodgement and post-submission pipeline (currently managed by our loan processor), then progressively take on credit analysis and scenario assessment support (currently managed by our para-broker). Over time, the right person will become integral to our end-to-end deal flow.

We are looking for someone with direct experience inside an Australian mortgage broker office. You must understand how home loan submissions work — not in theory, but in practice.

RESPONSIBILITIES:

• Phase 1 – Core Responsibilities (Loan Processing):
• Application Lodgement & Management:
• Data entry into Infynity / Metanoia and Apply Online
• Prepare and manage electronic signing of all application forms
• Submit completed loan applications to lenders
• Chase clients for outstanding documents and ensure application completeness
• Post-Submission & Progress Monitoring
• Track all active applications and proactively monitor lender progress
• Respond to MIRs (Missing Information Requests) — collect, compile, and submit to lenders
• Keep clients informed throughout — application status, lender feedback, next steps
• Liaise with conveyancers/solicitors and lenders' settlements teams
• Carry deals through to settlement
• Deal with Post-Settlement Enquiries
• Client Communication:
• Handle inbound client enquiries professionally, with clear and warm English
• Keep client interaction alive with timely outbound follow-ups
• Support the director with callbacks to existing and prospective clients
• Phase 2 – Expanded Responsibilities (Credit Support):
• As you develop confidence in the role, you will take on credit analysis support to help our para-broker focus on scenario-building and BDM conversations:
• Review and relabel client documents (payslips, tax returns, statements, liabilities)
• Identify gaps, inconsistencies, or red flags before submission
• Add relevant client data into the Fact-Find
• Run serviceability calculations independently
• Support the para-broker in producing faster, higher-volume outcomes

Requirements

QUALIFICATIONS:

• Essential (Required):
• Demonstrated experience in home loan submissions to multiple Australian lenders
• Strong working knowledge of lender criteria, serviceability, and the end-to-end loan process
• Prior experience inside an Australian mortgage broker or aggregator environment
• Proficiency in Infynity, Metanoia, Apply Online, or equivalent broker software
• Excellent written and spoken English — warm, professional, and client-ready
• Highly organised, self-directed, and reliable under time pressure
• Highly Regarded (Not-Required):
• Experience reviewing and assessing financial documents (payslips, tax returns, BAS, liabilities)
• Exposure to serviceability calculators across multiple lenders
• Familiarity with MIR management and lender settlement processes
• Aspiration to grow into a credit analyst or para-broker equivalent role

Benefits

WHAT WE OFFER:

• A clearly defined growth pathway — from loan processing into credit analysis
• Direct mentorship from our senior para-broker and director
• Stable, full-time remote employment with a committed Australian business
• A supportive, no-nonsense team culture where results are recognised
• Long-term opportunity for the right person who wants to genuinely build expertise in Australian mortgage broking