D2B
via Workable
Loan Processor (Australian Mortgage, Mercury)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 22h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 127d ago
The date the source published, not the day we noticed it (2026-05-11). Last seen at its source 3h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 11d ago · last seen 3h ago
The listing
Position: Loan Processor
Salary: 1,500 to 1,600 AUD /month (depending on skills and years experience)
Working Hours & Conditions: Mondays to Fridays; 9am-5pm Melbourne, Australia time
Holidays: Australian Holidays
OVERVIEW:
We are seeking an experienced Loan Processor to support the broker with end-to-end loan processing and administrative support. This role is primarily responsible for managing loan applications from document collection through to settlement, ensuring accuracy, compliance, and timely progress across multiple lender platforms. The Loan Processor will also provide ongoing support to clients and the broker, helping deliver a high-quality client experience while maintaining strong organisation and workflow management.
RESPONSIBILITIES:
Loan Processing & Administration (Primary role)
- Collect, organise, and verify client documents (ID, income, liabilities, etc.).
- Enter and update client data in CRM, AOL and lender platforms.
- Prepare application files for broker review prior to submission.
- Track application progress and liaise with lenders for status updates.
- Manage upcoming settlement to meet deadlines.
- Maintain accurate digital filing and compliance documentation.
- Be across the industry compliance obligations and changes
Client & Broker Support
- Support the broker with managing inbound enquiries and maintain the broker’s calendar.
- Prepare client onboarding documents, fact‑find forms, and follow‑up communications.
- Provide timely updates to clients, lenders, and referral partners.
- Assist with post‑settlement follow‑ups and client retention activities (rate reviews).
- Collaborate with broker to develop workflow and client experience journey (first three months)
Requirements
Must Haves:
- Previous experience (minimum 2+ years) as a virtual assistant and loan processor.
- Previous experience with Mercury and AOL systems
- Proficiency with CRM systems, cloud storage, and productivity tools (e.g., Microsoft 365, Google Workspace).
- Strong understanding of mortgage broking processes and lender requirements.
- Excellent written and verbal communication skills.
- High attention to detail and strong organisational ability.
- Ability to manage multiple tasks and deadlines independently.
Personal Attributes
- Proactive and solutions‑focused.
- Reliable, trustworthy, and able to handle confidential information.
- Calm under pressure with a client‑first mindset.
- Strong initiative and willingness to learn.
- Professional, friendly, and aligned with the broker’s service values.