Mercier Consultancy Group
via Workable
Czech Speaking Customer Support Representative - Work In Sofia, Bulgaria
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 23h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 11d ago
The date the source published, not the day we noticed it (2026-09-04). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Bulgaria, Greece, Czechia, Slovakia, Portugal, Spain
The description agrees: it names Bulgaria.
What the ad says
…living in Bulgaria provides a fantastic quality of life…
Pay not stated
Similar roles pay €1,350/mo
Middle 50% of 9 listings that do state pay — Customer · all levels · Greece · EUR/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 11d ago · last seen just now
The listing
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO solutions firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in the global staffing industry, we pride ourselves on facilitating career growth while providing seamless recruitment experiences for professionals seeking international opportunities, including the most sought-after jobs in Bulgaria.
Job Overview
We are currently seeking a motivated professional to join our team in Sofia for a Czech Speaking Customer Support Representative position in Bulgaria. This role is perfect for a communication-driven individual looking to build a career in the dynamic Customer Support Services industry while enjoying a fully supported international move.
Key Responsibilities
- Provide exceptional, high-quality support to Czech-speaking clients via phone, email, and live chat.
- Represent major international brands within the Customer Support Services industry with professionalism and empathy.
- Resolve technical or administrative inquiries promptly to ensure high levels of customer satisfaction.
- Maintain accurate records of customer interactions within the internal database systems.
- Collaborate with cross-functional teams to identify and address recurring customer feedback trends.
- Achieve daily and monthly performance metrics to ensure service level agreement excellence.
- Contribute to a positive, collaborative office culture by sharing insights and best practices with teammates.
Requirements
- Native or fluent Czech (spoken and written) is mandatory for this role.
- Valid EU passport (mandatory) to facilitate your transition to our Czech-speaking jobs in Sofia.
- Previous experience in a Customer Support Services role is highly valued but not essential.
- Strong problem-solving skills and the ability to thrive in a fast-paced environment.
- Professional demeanor and a genuine passion for providing excellent customer experiences.
- Excellent written and verbal communication skills in English to complement your Czech proficiency.
Benefits
What We Offer
- Competitive Monthly Salary reflecting the premium nature of the position.
- Fully Paid Training to ensure you are set up for success from day one.
- Comprehensive Health Insurance and wellness benefits.
- Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival).
- Monthly Performance Bonus linked to your professional achievements.
- €1,500 Signing Bonus (one-time) awarded to all successful new hires.
- Career development opportunities within the Customer Support Services sector in a vibrant, international environment.
Life in Bulgaria
Choosing to pursue jobs in Bulgaria means stepping into a country where rich history meets modern innovation. Bulgaria offers a perfect balance of pleasant, sunny weather and a vibrant social scene, making it a favorite destination for international professionals. Whether you are exploring the mountainous landscapes or the beautiful Black Sea coast, you will find that living in Bulgaria provides a fantastic quality of life.
Beyond the professional landscape, Bulgaria boasts an incredibly affordable cost of living and a world-renowned culinary scene that you will enjoy daily. With our comprehensive relocation package, starting your new journey in Bulgaria is stress-free, allowing you to settle in quickly and focus on your new Czech Speaking Customer Support Representative position in Bulgaria while meeting colleagues from all over the globe.
How to Apply
If you are ready to take the next step in your career and join a top-tier team in a beautiful European capital, please click Apply Now to submit your application. Our recruitment team at Mercier Consultancy Group looks forward to reviewing your profile and helping you start your adventure in the Customer Support Services industry.