Mercier Consultancy Group
via Workable
Czech Speaking Support Specialist - Work In Sofia, Bulgaria
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 19h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 11d ago
The date the source published, not the day we noticed it (2026-09-04). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Bulgaria, Greece, Czechia, Portugal, Spain, Poland
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay €1,350/mo
Middle 50% of 9 listings that do state pay — Customer · all levels · Greece · EUR/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 10d ago · last seen just now
The listing
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support sectors. We pride ourselves on delivering bespoke career solutions, and we are currently spearheading the search for a Czech Speaking Support Specialist position in Bulgaria to join a prestigious industry leader.
Job Overview
We are offering a unique opportunity for a dedicated professional to excel in the Customer Support Services industry within a dynamic, multicultural environment. If you are seeking premier jobs in Bulgaria, this role offers the perfect blend of career growth, international networking, and competitive financial rewards.
Key Responsibilities
- Act as the primary point of contact for clients, delivering high-quality assistance in the Customer Support Services sector.
- Manage and resolve complex inquiries via phone, email, and live chat with precision and professionalism.
- Maintain detailed customer records and ensure that all service level agreements are consistently met.
- Collaborate with international teams to improve internal workflows and user experience standards.
- Provide proactive solutions to customer feedback, ensuring high levels of client satisfaction.
- Stay updated on product developments to provide accurate and technical guidance to our Czech-speaking user base.
- Contribute to a positive team culture while hitting individual and group performance KPIs.
Requirements
- Native or fluent Czech (spoken and written) is mandatory for this role.
- Valid EU passport (mandatory).
- Proven experience or a strong passion for the Customer Support Services industry.
- Excellent communication skills with a focus on empathy and professional problem-solving.
- Ability to relocate to Sofia, Bulgaria, and thrive in an international office environment.
- Strong digital literacy and the ability to navigate multiple support software platforms simultaneously.
Benefits
What We Offer
- Competitive Monthly Salary package tailored to your experience level.
- Fully Paid Training to ensure your success in the Customer Support Services industry.
- Comprehensive Health Insurance coverage.
- Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Sofia seamless.
- Attractive Monthly Performance Bonus to reward your commitment and excellence.
- €1,500 Signing Bonus (one-time) for all new hires joining our team.
- A vibrant professional community and career advancement opportunities across all our jobs in Bulgaria.
Life in Bulgaria
Bulgaria offers an incredible lifestyle that balances vibrant urban living with rich historical charm and stunning natural landscapes. Known for its welcoming culture and Mediterranean-influenced weather, Bulgaria provides a perfect setting for expatriates looking to build a career in one of Europe’s fastest-growing business hubs.
By accepting this Czech Speaking Support Specialist position in Bulgaria, you will enjoy a high quality of life with an affordable cost of living. Whether you are exploring the delicious local cuisine, the thriving nightlife of Sofia, or the scenic mountain resorts, Bulgaria offers a unique lifestyle experience that makes these Czech-speaking jobs exceptionally attractive for those seeking both professional success and personal adventure.
How to Apply
If you are ready to take the next step in your career and join a world-class team, please click Apply Now to submit your application. We look forward to reviewing your credentials and discussing how you can succeed as a Czech Speaking Support Specialist in this exciting international role. Sincerely, The Recruitment Team at Mercier Consultancy Group.