Mercier Consultancy Group
via Workable
Dutch Speaking Customer Support Specialist - Work In Sofia, Bulgaria
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 23h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 16d ago
The date the source published, not the day we noticed it (2026-08-30). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Bulgaria, The Netherlands, Belgium, Spain, Portugal, Greece
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay €1,350/mo
Middle 50% of 9 listings that do state pay — Customer · all levels · Greece · EUR/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 11d ago · last seen 1h ago
The listing
Dutch Speaking Customer Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm recognized for bridging elite talent with top-tier organizations within the global Customer Support Services industry. We specialize in facilitating seamless transitions for high-caliber professionals seeking career advancement through the most competitive Dutch-speaking jobs currently available across Europe.
Job Overview
We are currently looking for a talented individual to join our client in Sofia, Bulgaria, for a Dutch Speaking Customer Support Specialist position in Bulgaria. This role is ideal for a communication-focused professional looking to build their career while enjoying a premium relocation package and the vibrant, growing market for jobs in Bulgaria.
Key Responsibilities
- Deliver exceptional omnichannel support to Dutch-speaking clients, maintaining the highest service standards in the Customer Support Services sector.
- Resolve complex inquiries via phone, email, and chat with precision and cultural nuance.
- Maintain detailed and accurate records of customer interactions within our CRM systems.
- Collaborate with cross-functional teams to escalate and resolve technical or billing-related issues effectively.
- Represent the brand voice consistently while upholding the values of the organization.
- Contribute to the continuous improvement of support protocols and customer experience initiatives.
- Meet and exceed performance KPIs related to response times and customer satisfaction scores.
Requirements
- Native or fluent Dutch (spoken and written).
- Valid EU passport (mandatory).
- Strong proficiency in written and spoken English for internal communications.
- Prior experience in the Customer Support Services industry is highly preferred.
- A solution-oriented mindset with excellent problem-solving skills.
- Ability to thrive in an on-site, fast-paced professional environment in Sofia.
Benefits
What We Offer
- Competitive Monthly Salary.
- Fully Paid Training.
- Health Insurance.
- Fully Paid Relocation Package (flight, transfer, hotel).
- Monthly Performance Bonus.
- €1,500 Signing Bonus (one-time).
- Access to premium workspace and career growth opportunities.
- And Much More...
Life in Bulgaria
Bulgaria is rapidly emerging as a premier destination for international professionals. Life in Bulgaria offers a unique blend of historical charm, modern amenities, and a Mediterranean-influenced climate that is perfect for those seeking a high quality of life. By choosing one of our many Dutch-speaking jobs here, you will experience a cost of living that allows for a luxury lifestyle while enjoying the social atmosphere of a bustling European hub.
Relocating to Bulgaria is a seamless process with our comprehensive support. From the vibrant nightlife and world-class cuisine of Sofia to the stunning natural landscapes across the country, Bulgaria provides an enriching backdrop for your career. Join the growing community of expats who have found professional success and personal fulfillment through these unique opportunities in Bulgaria.
How to Apply
If you are ready to take the next step in your career and join a dynamic team in a vibrant city, please click Apply Now to submit your application for the Dutch Speaking Customer Support Specialist position in Bulgaria. We look forward to reviewing your credentials and assisting you in this exciting career move. Sincerely, the Recruitment Team at Mercier Consultancy Group.