Mercier Consultancy Group
via Workable
German Speaking Support Specialist - Night Shifts - Work In Sofia, Bulgaria
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 15d ago
The date the source published, not the day we noticed it (2026-08-31). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Bulgaria, Greece, Germany, Portugal, Spain, Luxembourg
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay €1,350/mo
Middle 50% of 9 listings that do state pay — Customer · all levels · Greece · EUR/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 11d ago · last seen 1h ago
The listing
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with elite opportunities in the global Customer Support Services industry. We pride ourselves on delivering bespoke career solutions that bridge the gap between world-class professionals and industry-leading organizations across Europe.
Job Overview
We are currently seeking a motivated professional for the German Speaking Support Specialist – Night Shifts position in Bulgaria, a role designed for those who excel in dynamic, high-stakes environments. This unique opportunity within the Customer Support Services industry offers a perfect blend of career advancement, competitive financial incentives, and the chance to live and work in the vibrant capital of Sofia.
Key Responsibilities
- Deliver exceptional omnichannel support to German-speaking clients, ensuring high satisfaction ratings in the fast-paced Customer Support Services sector.
- Efficiently resolve complex inquiries and technical issues via phone, email, and live chat during night shift hours.
- Maintain comprehensive records of customer interactions within the CRM system to ensure accurate data management.
- Collaborate with cross-functional teams to identify and escalate critical service trends or recurring product challenges.
- Proactively manage high-volume queues while maintaining professional communication standards and brand excellence.
- Contribute to the continuous improvement of support documentation, FAQs, and internal service guidelines.
- Participate in ongoing training sessions to stay updated on product developments and specialized service protocols.
Requirements
- Native or fluent German (spoken and written) is mandatory for this role.
- Valid EU passport (mandatory) to facilitate relocation for our German-speaking jobs.
- Previous experience in a Customer Support Services environment is highly valued.
- Strong problem-solving skills and the ability to work independently during night shifts.
- A proactive, positive attitude with a genuine passion for delivering high-quality client support.
Benefits
What We Offer
- Competitive Monthly Salary
- Fully Paid Training
- Comprehensive Health Insurance
- Fully Paid Relocation Package (flight, transfer, hotel)
- Monthly Performance Bonus
- €1,500 Signing Bonus (one-time)
- The opportunity to join one of the most sought-after German-speaking jobs in Bulgaria.
- And Much More...
Life in Bulgaria
Choosing to pursue one of our many Jobs in Bulgaria means embracing a unique blend of historical charm and modern European lifestyle. Bulgaria offers a welcoming environment with a Mediterranean-influenced climate, beautiful mountain ranges, and an incredibly low cost of living that allows your earnings to go much further. When you move to Bulgaria for this role, you will discover why the country is becoming a top destination for expatriates worldwide.
Our full relocation package ensures a seamless transition, allowing you to settle into your new life in Bulgaria with ease. From the world-class culinary experiences to the vibrant nightlife and rich culture of Sofia, living in Bulgaria provides an unparalleled quality of life. Start your journey with the German Speaking Support Specialist – Night Shifts position in Bulgaria today and experience all that this beautiful nation has to offer.
How to Apply
If you are ready to elevate your career with an industry leader, we encourage you to click Apply Now to submit your application for the German Speaking Support Specialist – Night Shifts position in Bulgaria. Our team at Mercier Consultancy Group is eager to discuss how your skills fit our premium standards. We look forward to hearing from you soon.