Mercier Consultancy Group
via Workable
German Speaking Support Specialist - Work In Sofia, Bulgaria
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 22h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 15d ago
The date the source published, not the day we noticed it (2026-08-31). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Bulgaria, Greece, Germany, Belgium, Portugal, Spain
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay €1,350/mo
Middle 50% of 9 listings that do state pay — Customer · all levels · Greece · EUR/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 11d ago · last seen 1h ago
The listing
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing and BPO advisory firm dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating career-defining opportunities for professionals seeking high-impact roles within the dynamic global Customer Support Services industry.
Job Overview
We are currently sourcing exceptional talent for a German Speaking Support Specialist position in Bulgaria, based in the vibrant heart of Sofia. This is a unique opportunity to join an industry-leading team, where your language expertise will serve as the bridge to providing world-class assistance to a diverse European client base.
Key Responsibilities
- Provide high-quality technical and functional support to customers via phone, email, and live chat.
- Maintain excellence in the Customer Support Services sector by resolving complex inquiries with speed and precision.
- Document customer interactions within the CRM system to ensure accurate reporting and service improvements.
- Collaborate with international teams to share best practices and optimize support workflows for German-speaking markets.
- Achieve individual and team-based KPIs, consistently striving for the highest levels of customer satisfaction.
- Stay updated on product developments and service policies to provide accurate information to all clients.
- Foster professional relationships with partners, contributing to the reputation of excellence synonymous with jobs in Bulgaria.
Requirements
- Native or fluent German (spoken and written) is strictly required for this position.
- Valid EU passport (mandatory for employment in this jurisdiction).
- Excellent communication and interpersonal skills, ideally developed within the Customer Support Services industry.
- A proactive, problem-solving mindset with the ability to navigate fast-paced environments.
- Previous experience in customer-facing roles is considered an advantage for this German-speaking job.
- Commitment to relocating to our modern office facilities in Sofia, Bulgaria.
Benefits
What We Offer
- Competitive Monthly Salary reflective of your professional experience.
- Fully Paid Training programs to ensure your success in the role.
- Comprehensive Health Insurance package.
- Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation provided).
- Monthly Performance Bonus linked to your success as a German Speaking Support Specialist.
- One-time €1,500 Signing Bonus for all successful new hires.
- Modern, social, and inclusive workspace culture in the heart of the city.
Life in Bulgaria
Choosing to pursue jobs in Bulgaria offers a unique blend of historical charm and modern European energy. Sofia, the capital, is an ever-growing hub for professional development, offering a mild climate, breathtaking mountainous landscapes nearby, and a rich cultural scene that makes living here an enriching experience for any expat.
Beyond the career growth, Bulgaria provides a high quality of life at an affordable cost of living, allowing you to enjoy world-class cuisine and vibrant local traditions. We handle every detail of your transition to Bulgaria, ensuring your move is seamless and allowing you to focus on your new German speaking jobs and building your international career with confidence.
How to Apply
If you are ready to advance your career as a German Speaking Support Specialist position in Bulgaria, we invite you to submit your application today. Join our team and start your next chapter with Mercier Consultancy Group. Click "Apply Now" to begin your journey with us.