Mercier Consultancy Group
via Workable
Italian Speaking Zalando Customer Expert - Work Remote In Greece
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 12d ago
The date the source published, not the day we noticed it (2026-09-03). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Greece, Bulgaria, Italy, Spain, Portugal
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay €1,350/mo
Middle 50% of 9 listings that do state pay — Customer · all levels · Greece · EUR/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 11d ago · last seen just now
The listing
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading brands across Europe. We specialize in sourcing professionals for high-impact roles, ensuring seamless career transitions and exceptional growth opportunities for our candidates.
Job Overview
We are seeking a talented individual for the Italian Speaking Zalando Customer Expert position in Greece, a role at the heart of the fast-paced retail industry. If you are passionate about fashion, technology, and superior service, this represents one of the most exciting Italian-speaking jobs available for professionals looking to relocate to sunny Greece.
Key Responsibilities
- Provide world-class support for Italian-speaking customers regarding online orders, returns, and digital retail experiences.
- Maintain a deep understanding of fashion retail trends and Zalando platform functionality to assist users effectively.
- Resolve complex consumer inquiries through various channels including chat, email, and telephone.
- Collaborate with cross-functional teams to ensure high satisfaction rates within the competitive e-commerce sector.
- Process refund requests and delivery inquiries with precision and a professional retail service mindset.
- Contribute to the continuous improvement of the customer experience by providing feedback on common user pain points.
- Stay updated on seasonal retail promotions and logistics updates to guide customers accurately.
Requirements
- Native or fluent Italian (spoken and written) is mandatory for this role.
- Valid EU passport or work permit required for all applicants.
- Strong communication skills with a focus on retail-oriented customer success.
- Prior experience in customer service or the retail industry is considered a significant advantage.
- Ability to work effectively in a digital, fast-paced environment.
- Fluency in English to facilitate communication within our international team in Greece.
Benefits
What We Offer
- Competitive Monthly Salary
- Fully Paid Training on systems and retail processes
- Health Insurance coverage
- Fully Paid Relocation Package (flight, transfer, and hotel accommodation)
- Monthly Performance Bonus for achieving excellence
- 2 Extra Salaries Per Year (13th and 14th salary)
- Excellent professional development prospects within one of the best jobs in Greece
Life in Greece
Choosing to pursue one of our Italian-speaking jobs in Greece means choosing a lifestyle defined by Mediterranean sunshine, rich history, and vibrant culture. Greece offers an unparalleled quality of life, where the balance between a thriving professional career and relaxation on world-class beaches is easily attainable.
Relocating to Greece is made seamless by our comprehensive support package. You will enjoy the legendary local gastronomy, affordable living, and the warm hospitality for which Greece is famous. Join our team and start your next professional chapter in the beautiful, sunny environment that makes living and working in Greece a truly unique experience.
How to Apply
If you are ready to advance your career as an Italian Speaking Zalando Customer Expert and enjoy the benefits of working in Europe's most beautiful destination, we encourage you to click Apply Now. Our team at Mercier Consultancy Group is standing by to help you embark on this exciting international adventure.