Mercier Consultancy Group
via Workable
Portuguese Speaking Customer Support Specialist - Work In Sofia, Bulgaria
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 19h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 11d ago
The date the source published, not the day we noticed it (2026-09-04). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Bulgaria, Greece, Portugal, Spain, France, Germany
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay €1,350/mo
Middle 50% of 9 listings that do state pay — Customer · all levels · Greece · EUR/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 10d ago · last seen just now
The listing
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm recognized for bridging the gap between top-tier global talent and industry-leading organizations. As a leader in the European recruitment sector, we specialize in placing high-caliber professionals into pivotal roles within the dynamic Customer Support Services industry.
Job Overview
We are currently seeking a motivated professional for a Portuguese Speaking Customer Support Specialist position in Bulgaria to join a fast-growing team in the heart of Sofia. This is one of the most exciting Portuguese-speaking jobs available today, offering you the chance to advance your career while exploring one of the most vibrant hubs for jobs in Bulgaria.
Key Responsibilities
- Provide world-class assistance to customers via phone, email, and chat, ensuring high satisfaction in the Customer Support Services sector.
- Resolve complex inquiries while maintaining brand standards and professional communication.
- Act as the primary point of contact for Portuguese-speaking clients, managing their needs with accuracy and empathy.
- Document all interactions meticulously within our CRM system to track trends and improve service delivery.
- Collaborate with internal departments to troubleshoot issues and provide real-time feedback on customer experience.
- Participate in ongoing training sessions to stay updated on product features and support methodologies.
- Consistently meet performance KPIs and contribute to the team’s collective success in this fast-paced support environment.
Requirements
- Native or fluent Portuguese (spoken and written) is mandatory for this Customer Support Services role.
- Proficiency in English to collaborate with an international team.
- Exceptional problem-solving skills and a passion for customer success.
- Strong ability to multitask and thrive in a high-volume, dynamic environment.
- Previous experience in a contact center or service-oriented role is considered a distinct advantage.
- A positive, proactive mindset geared toward delivering professional excellence in Bulgaria.
Benefits
What We Offer
- Competitive Monthly Salary.
- Fully Paid Training to ensure your success in the Customer Support Services industry.
- Comprehensive Health Insurance package.
- Fully Paid Relocation Package (flight, transfer, hotel) to facilitate a smooth move to Sofia.
- Attractive Monthly Performance Bonus based on your individual achievements.
- Professional growth opportunities within a global organization known for top-tier Portuguese-speaking jobs.
- And Much More...
Life in Bulgaria
Choosing to pursue jobs in Bulgaria offers a unique blend of rich cultural history and modern European lifestyle. Sofia, the capital, is a hidden gem that combines vibrant nightlife, stunning architecture, and a temperate climate, making it one of the most attractive destinations for professionals searching for Portuguese-speaking jobs. Life in Bulgaria provides an affordable cost of living coupled with a high quality of life that is hard to beat in Western Europe.
Beyond the workplace, Bulgaria invites you to enjoy incredible gastronomy, breathtaking mountain ranges, and welcoming local communities. When you accept a Portuguese Speaking Customer Support Specialist position in Bulgaria with us, you aren't just taking a job; you are embarking on an international adventure. Our full relocation support ensures that your transition to Bulgaria is seamless, allowing you to focus on your career growth while enjoying everything this beautiful country has to offer.
How to Apply
If you are ready to take the next step in your career and join a world-class team in a thriving European hub, we invite you to apply now. Join the ranks of satisfied professionals who have successfully secured Portuguese-speaking jobs through our expert guidance. We look forward to reviewing your application and helping you start your new journey with Mercier Consultancy Group.