Mercier Consultancy Group
via Workable
Portuguese Speaking Support Specialist - Work In Sofia, Bulgaria
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 19h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 11d ago
The date the source published, not the day we noticed it (2026-09-04). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Bulgaria, Greece, Portugal, Spain, Germany, France
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay €1,350/mo
Middle 50% of 9 listings that do state pay — Customer · all levels · Greece · EUR/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 10d ago · last seen just now
The listing
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm dedicated to bridging top-tier global talent with industry-leading corporations. As a leader in European recruitment and BPO solutions, we specialize in placing professionals in high-impact roles across the Customer Support Services sector.
Job Overview
We are currently seeking a motivated candidate for a Portuguese Speaking Support Specialist position in Bulgaria to join our dynamic team in Sofia. This role offers an exceptional opportunity to advance your career within the fast-paced Customer Support Services industry while enjoying a comprehensive relocation package for those seeking new Portuguese-speaking jobs abroad.
Key Responsibilities
- Provide high-quality technical and functional support to customers via phone, email, and live chat.
- Maintain excellence in the Customer Support Services industry by ensuring prompt resolution of all client inquiries.
- Act as a brand ambassador, representing the company with professionalism and linguistic precision in Portuguese.
- Document all interactions within the CRM system accurately to track performance and service quality.
- Collaborate with international teams in Sofia to optimize support workflows and client satisfaction levels.
- Participate in ongoing training sessions to stay updated on product knowledge and internal support standards.
- Contribute to a positive team environment while striving to meet and exceed monthly performance targets.
Requirements
- Native or fluent Portuguese (spoken and written) skills are mandatory.
- Proficiency in English is required for internal communication.
- Previous experience in the Customer Support Services industry is highly preferred.
- Strong problem-solving skills and a passion for helping customers.
- Valid EU passport or work permit to work in Bulgaria.
- Excellent interpersonal skills and the ability to adapt to a vibrant, multi-cultural workspace.
Benefits
What We Offer
- Competitive Monthly Salary
- Fully Paid Training programs to ensure your success.
- Health Insurance coverage for peace of mind.
- Fully Paid Relocation Package (flight, transfer, hotel) for a seamless move to Sofia.
- Monthly Performance Bonus linked to individual and team KPIs.
- Exciting career growth opportunities in one of the most reputable firms for jobs in Bulgaria.
- And Much More...
Life in Bulgaria
Choosing to work in Bulgaria offers an incredible quality of life, blending historic European charm with a modern, buzzing metropolitan lifestyle in Sofia. Bulgaria is celebrated for its stunning natural landscapes, ranging from breathtaking mountain ranges to the scenic Black Sea coast, all under a pleasant climate that encourages an active outdoor culture.
Living and working in Bulgaria provides an affordable cost of living, allowing you to enjoy world-class dining, local festivals, and a rich social scene. By securing one of these Portuguese-speaking jobs, you are not just getting a career boost, but a chance to experience the warm hospitality and vibrant atmosphere that makes Bulgaria a premier destination for expatriates.
How to Apply
If you are ready to take the next step in your professional journey and join our team for this Portuguese Speaking Support Specialist position in Bulgaria, we encourage you to click Apply Now. We look forward to reviewing your application and helping you start your new chapter with Mercier Consultancy Group.