Mercier Consultancy Group
via Workable
Spanish Speaking Player Support Specialist - Work In Sofia, Bulgaria
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 19h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 11d ago
The date the source published, not the day we noticed it (2026-09-04). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Bulgaria, Greece, Spain, Portugal, Italy, France
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay €1,350/mo
Middle 50% of 9 listings that do state pay — Customer · all levels · Greece · EUR/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 10d ago · last seen just now
The listing
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting elite talent with industry-leading organizations across Europe. We pride ourselves on facilitating career-defining opportunities within the global gaming and esports sectors, ensuring our candidates find the perfect professional match.
Job Overview
We are currently seeking a passionate individual for a Spanish Speaking Player Support Specialist position in Bulgaria to join a world-renowned gaming powerhouse. This is a unique opportunity to elevate the player experience and immerse yourself in the fast-paced, innovative world of competitive esports and gaming.
Key Responsibilities
- Act as the primary point of contact for Spanish-speaking players, resolving technical queries and account-related issues.
- Maintain high levels of customer satisfaction by providing expert guidance on game mechanics, billing, and troubleshooting.
- Monitor and engage with the gaming community to ensure a positive and inclusive environment for all users.
- Collaborate with international teams to escalate complex technical bugs or game-breaking issues within the gaming ecosystem.
- Document player feedback to assist developers in refining game features and improving the overall esports user journey.
- Stay updated on the latest trends in the gaming industry to provide accurate and relevant support to our player base.
- Contribute to a high-performance culture by meeting key performance indicators (KPIs) and service level agreements (SLAs).
Requirements
- Native or fluent Spanish (spoken and written) skills are mandatory for this position.
- Valid EU passport (mandatory) to ensure seamless relocation to our offices.
- A genuine passion for gaming and the esports industry, with a deep understanding of current titles and platforms.
- Excellent communication skills, with a professional and empathetic approach to problem-solving.
- Previous experience in a customer service or player support role is considered a distinct advantage.
- Ability to work in an on-site, dynamic, and multicultural office environment in Sofia, Bulgaria.
Benefits
What We Offer
- Competitive Monthly Salary
- Fully Paid Training
- Health Insurance
- Fully Paid Relocation Package (flight, transfer, hotel)
- Monthly Performance Bonus
- Career development opportunities within the gaming industry
- Modern office environment with access to exclusive gaming facilities
Life in Bulgaria
Sofia, Bulgaria, has rapidly become a top destination for professionals seeking one of the best Spanish-speaking jobs in Europe. As you embrace life in Bulgaria, you will experience a vibrant culture that blends historic charm with a modern, thriving digital landscape. With its mild weather and proximity to both mountains and city nightlife, Bulgaria offers a balanced lifestyle that is perfect for those beginning their international career.
Relocating to Bulgaria is an effortless transition thanks to our comprehensive support, allowing you to focus on your new role while exploring the delicious local cuisine and high quality of life. Choosing this Spanish Speaking Player Support Specialist position in Bulgaria is a decision that combines professional growth with a rich cultural adventure. Explore the many benefits of working with Mercier Consultancy Group among the welcoming and talented community found in Bulgaria.
How to Apply
If you are ready to take the next step in your gaming career, we encourage you to click Apply Now and submit your updated CV. Mercier Consultancy Group is dedicated to helping you secure one of the most exciting jobs in Bulgaria. We look forward to reviewing your application and discussing your potential within this role.
Warm regards, The Recruitment Team at Mercier Consultancy Group.