Paired
via Workable
Customer Service Virtual Assistant for a US Printing Provider (Remote)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 17h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 21d ago
The date the source published, not the day we noticed it (2026-08-25). Last seen at its source 2h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Venezuela, Bolivia, Panama, Costa Rica, Brazil
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,312–1,412/mo
Middle 50% of 16 listings that do state pay — Customer · all levels · Brazil · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 10d ago · last seen 2h ago
The listing
About us
Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent!
We are dedicated to connecting talented individuals with remarkable companies in need of their skills. Our goal is to create fulfilling job opportunities for professionals around the world.
About the Client & Role
Our client is a leading online printing provider specializing in custom print and marketing products for businesses and professionals. They are seeking a dependable, organized, and customer-focused Customer Service Representative to join their growing team.
In this role, you will act as the primary point of contact for their customers via phone, email, and live chat, while assisting with orders, reviewing customer-supplied artwork, and helping clients understand printing specs and product requirements. The ideal candidate is comfortable with technology, has strong attention to detail, and possesses basic graphic design or prepress familiarity.
Key Responsibilities
- Customer Communication: Communicate professionally with customers through email, online chat, and phone. Provide a friendly experience from initial inquiry through order completion.
- Order Management: Answer inquiries regarding products, pricing, artwork requirements, order status, and shipping. Assist clients with placing and managing orders.
- Artwork Pre-flight & Review: Review customer-supplied artwork to identify common issues before production. Communicate artwork or design concerns clearly to customers.
- Technical Guidance: Help customers understand basic print specifications, file requirements, image quality, and dimensions. Explain technical issues in a simple, customer-friendly manner.
- Cross-Team Collaboration: Coordinate with internal production and design teams to resolve customer issues.
- Follow-Up & Organization: Follow up with customers when additional information, artwork, or approval is required. Handle multiple inquiries while staying organized.
Requirements
- Excellent spoken and written English communication skills with experience supporting clients via phone, email, and chat.
- Proficiency with Google Workspace (Gmail, Calendar, Docs, Sheets), Microsoft Teams, Word, Excel, and Adobe PDF/Acrobat tools.
- Comfortable handling digital files and formats including JPEG, JPG, PNG, and PDF.
- Hands-on experience using Canva.
- Basic understanding of graphic design concepts, image quality, dimensions, and print-ready files.
- Familiarity with common printed marketing products such as Business Cards, Postcards, Brochures, and Flyers.
- Highly detail-oriented mindset with the ability to catch artwork mistakes.
- Dependable, organized, and eager to learn about printing and prepress operations.
- Consistent availability to work 30 hours per week during EST business hours from Monday to Friday.
Benefits
- Hourly Rate: $7.50 – $8.00 USD / hour (commensurate with experience).
- 100% Remote Work: Complete flexibility to work from home or anywhere with a stable internet connection.
- US Dollar Payout: Reliable, regular hourly payment in USD.
- Global Exposure: Opportunity to collaborate directly with US-based clients and expand your international portfolio.
- Flexible Engagement: Dynamic contractor role designed for steady, weekly ongoing work.