Legal Intake & Client Communications Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 17h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 26d ago
The date the source published, not the day we noticed it (2026-08-20). Last seen at its source 3h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Colombia
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $140.2k–210.6k/yr
Middle 50% of 200 listings that do state pay — Legal & Compliance · all levels · Americas · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 10d ago · last seen 3h ago
The listing
NeoWork is looking for a Legal Intake & Client Communication Specialist to serve as the first point of contact for new leads, existing clients, and medical providers. This role combines high-empathy client support with a light sales and retention component, focused on building trust, securing completed intakes, and confirming signed engagements. Accuracy, compliance, and clear documentation are critical, as this role supports both client experience and internal legal operations.
You will handle inbound and outbound communications, coordinate with attorneys and intake managers, and ensure all client information is properly qualified and recorded in the firm’s systems. This role is ideal for someone who is confident speaking with clients, comfortable guiding conversations toward clear next steps, and highly detail-oriented in regulated environments.
Responsibilities
- Handle inbound calls from new leads, referrals, and active clients
- Conduct outbound follow-ups via phone, SMS, and email (daily for up to 14 days)
- Qualify personal injury and mass tort cases based on defined criteria
- Guide qualified callers through next steps and secure completed intake and signed engagement
- Coordinate and confirm e-signatures and required documentation
- Warm transfer qualified cases to attorneys or intake managers
- Provide status updates to clients and respond to inquiries professionally
- Escalate urgent situations related to injuries, medical needs, or legal deadlines
- Maintain accurate and detailed case notes in FileVine or CRM systems
- Support surge intake needs during mass tort campaigns
Requirements
- Strong spoken English and clear, professional written communication
- Prior experience in legal intake, personal injury, mass tort, healthcare intake, insurance claims, or regulated contact centers
- Comfort with consultative and persuasive conversations, including closing for next steps or signatures
- Ability to handle distressed or urgent callers with emotional control and empathy
- High attention to detail and strict adherence to intake scripts and qualification criteria
- Experience working with CRM systems, legal case management tools, or similar platforms
- Ability to perform well in a fast-paced, high-volume environment
Benefits
- We offer health insurance for contractors
- Holiday Extra Pay
- The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
- This is a 100% home-based position
- We prioritize the mental health of our team members and offer mental health days to support their well-being.
- In addition to the base salary, performance-based incentives are provided.
- There is an annual review and appraisal process in place.
- There are ampl