Technical Support Representative
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 21d ago
The date the source published, not the day we noticed it (2026-08-25). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,400/mo
Middle 50% of 9 listings that do state pay — Customer · all levels · Philippines · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 11d ago · last seen just now
The listing
The ideal candidate loves helping people and proactively solving problems. We have an awesome product loved by thousands of businesses, and we need your help to resolve software inquiries from our small business owners. We are a small and dynamic team (20 people currently), and you will be joining a team of 6 reps, and answer directly to our VP of Customer Success & Customer Support Team Lead. This is a remote position.
Responsibilities
- Communicate with customers via phone, email and chat, with most requests via email
- Provide knowledgeable answers to questions about our product
- Become an expert in our gym management software
- Collaborate with our engineering team on software issues
Requirements
Qualifications
- Fluent English speaker with strong verbal, written, and interpersonal skills
- At least 1 - 3 years experience in a customer facing role
- Ability to multi-task, organize, and prioritize work
- Ability to quickly learn complex software products
- Comfort working remote
- Familiarity with collaboration (Slack) & ticketing software (CRM, such as Hubspot)
Benefits
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
- Permanent remote work flexibility
- Paid Time Off
- Health Maintenance Organization (HMO) coverage
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.
Learn More
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