Centorrino Technologies
via Workable
Service Desk Analyst - NV1
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 7h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 13d ago
The date the source published, not the day we noticed it (2026-09-02). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Australia
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay A$1,675–2,250/mo
Middle 50% of 19 listings that do state pay — Operations · all levels · APAC · AUD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 11d ago · last seen just now
The listing
At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our Service Continuity Team in Australia.
The hours for this role will be 10:30-7 AEDT.
NV1 Security Clearance is required for this role.
Requirements
What You’ll Do
- Answer inbound calls and deliver prompt, friendly, and professional support.
- Troubleshoot issues independently or collaborate with internal teams to drive resolutions.
- Keep customers informed with clear, confident, and timely updates.
- Log, prioritise, and manage tickets in ConnectWise, taking full ownership through to resolution.
- Work closely within a supportive, tight-knit team that values collaboration, accountability, and doing things right the first time.
What You’ll Bring
- A mature, “own it” mindset with strong follow-through.
- A team-first approach and a high level of accountability.
- Clear communication skills and a practical, solutions-focused mindset.
- A genuine passion for customer service and helping people.
- A willingness to learn, grow, and build your skills — we’ll support you every step of the way.
- Basic IT skills are preferred, with ITIL knowledge or IT certifications considered a bonus, not a requirement.
- NV1 Security Clearance
Benefits
Why You'll Love Working Here:
Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:
- Hybrid working (for majority of our roles) with team anchor days to support collaboration.
- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.
Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.