Qode
via Workable
Chat Support Agent
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 10d ago
The date the source published, not the day we noticed it (2026-09-05). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States, Canada
The description agrees: it names United States.
What the ad says
…Location: San Francisco, USA Workplace…
Pay not stated
Similar roles pay $86.8k–151.4k/yr
Middle 50% of 235 listings that do state pay — Customer · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 9d ago · last seen just now
The listing
Chat Support Agent
Location: San Francisco, USA
Workplace Type: Remote
About the Role
We are seeking a dedicated and customer-focused Chat Support Agent to join our dynamic team. In this role, you will be the primary point of contact for our customers, providing timely and effective assistance through our live chat platform. You will be instrumental in resolving customer inquiries, troubleshooting issues, and ensuring a positive customer experience. This is an excellent opportunity for individuals who are passionate about helping others and possess strong communication skills. As a remote employee, you will have the flexibility to work from the comfort of your own home while contributing to our company's success. We value proactive problem-solvers and individuals who can maintain a calm and professional demeanor under pressure. Your contributions will directly impact customer satisfaction and loyalty, making this a vital role within our organization. We are committed to fostering a supportive and collaborative remote work environment where you can grow your skills and career.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via live chat.
- Troubleshoot and resolve customer issues related to our products and services.
- Provide accurate information about products, services, and company policies.
- Escalate complex issues to appropriate departments when necessary.
- Document all customer interactions and resolutions in our CRM system.
- Identify trends in customer inquiries and provide feedback to improve products and services.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Adhere to company guidelines and service level agreements (SLAs).
- Proactively engage with customers to offer assistance and gather feedback.
- Stay up-to-date with product knowledge and company updates.
Required Skills & Qualifications
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service, preferably in a chat support role.
- Excellent written and verbal communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in using live chat software and CRM systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Patience, empathy, and a customer-centric attitude.
- Ability to work independently and as part of a remote team.
- Reliable internet connection and a dedicated workspace.
- Familiarity with common technical troubleshooting steps.
Additional Information
This is a full and part time, remote position. We offer competitive compensation, comprehensive benefits, and opportunities for professional development. Successful candidates will undergo a background check and provide references. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Join our growing team and make a real impact on our customer experience!