Lead Partner Success Implementation Engineer - German Speaking
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 21h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 21d ago
The date the source published, not the day we noticed it (2026-09-11). Last seen at its source 2h ago.
We have tracked this listing since 11 Sep 2026 (21 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Germany - Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Germany
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay €95.9k–132.5k/yr
Middle 50% of 30 listings that do state pay — Engineering · all levels · Germany · EUR/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
greenhouse employer's own board first seen 21d ago · last seen 2h ago
The listing
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Lead Partner Success Implementation Engineer is an individual contributor lead-level, technical expert who plays a strategic role in driving partner success across implementation, readiness, and ongoing product adoption. This role owns advanced technical expertise, leads cross-partner escalated troubleshooting, sets technical standards through enhancement advocacy, and ensures partners are fully enabled to deploy, configure, and optimize the platform at scale.
As an experienced member of the team, this role drives partner enablement programs, mentors Implementation Engineers, provides technical direction to Partner Success Managers and TAMs, and contributes to operating rhythms, best-practice governance, and technical leadership across the partner ecosystem.
How will you make an impact
Technical Advocacy & Product Support
- Deliver expert-level technical guidance, troubleshooting, and platform knowledge to partner customers following readiness.
- Champion product enhancements, prioritizing complex partner needs and collaborating with internal engineering and product teams.
- Lead critical and escalated support engagements to ensure timely resolution, drive root-cause analysis, and deliver optimal platform performance.
Implementation Leadership
- Oversee a portfolio of complex technical implementation projects for partner customers, including advanced configuration, integrations, deployment architecture, and onboarding strategies.
- Ensure partners understand scalable deployment models, technical best practices, and long-term operational success strategies, and enforce implementation standards.
- Guide handoff from implementation to steady-state support by defining readiness criteria and ensuring smooth transition for partners and internal teams.
Cross-Functional Collaboration
- Serve as a liaison to TAM and Partner Success organizations, ensuring deep technical alignment across partner and customer support motions.
- Collaborate with Partner Success Managers to assess partner maturity, identify technical gaps, and build scalable adoption plans.
- Communicate product updates, platform changes, and technical insights across partner-facing teams, influencing roadmap alignment and broader operational excellence.
Knowledge Sharing & Best Practices
- Create and share standardized best practices, technical playbooks, and lessons learned across partner accounts.
- Lead internal knowledge-sharing sessions, coach Implementation Engineers, and elevate the technical capabilities of the Partner Success organization.
- Contribute to enablement strategy, documentation, and training material to enhance partner readiness and technical proficiency.
- Lead executive business reviews and represent partner technical needs in strategic planning forums.
Have you got what it takes?
- 7+ years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer facing role.
- Strong expertise in diagnosing and resolving complex technical issues across integrations, APIs, configuration, and deployment environments, including driving systemic fixes.
- Exceptional communication skills with the ability to translate highly technical concepts for diverse audiences, including executive stakeholders.
- Proven ability to lead technical projects, influence stakeholders, and collaborate effectively across cross-functional teams, often without direct authority.
- Ability to travel up to 20% regional travel; some international travel may be necessary to meet with partners, attend business reviews, and support regional initiatives.
You will have an advantage if you also have:
- Experience partnering with channel or reseller organizations
- Experience in a global technology or SaaS organization. Professional services, or Solution Delivery
- Deep knowledge of global partner ecosystems or channel/alliances strategy.