Content Strategist III

itD is seeking a Content Strategist III to create, edit, and publish high-quality Help Center content that supports product launches across Meta’s family of apps and business tools. The ideal candidate will bring strong experience in digital content writing, editorial and technical/help-center content, CMS publishing, HTML, and content strategy, with a proven ability to manage multiple concurrent launches and collaborate with product, marketing, technical, and business stakeholders.

Location: US Remote

Duration: 12 months
We provide comprehensive medical benefits, a 401k plan, paid holidays, and more.
Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities

• Create, edit, and publish Help Center content in a CMS using simple, clear, jargon-free language aligned with established voice and editorial standards.

• Develop and execute content strategies supporting product changes, launches, and updates across consumer and business-facing products.

• Manage multiple content projects and product launches simultaneously across varied subject areas while meeting tight publishing deadlines.

• Collaborate with product, marketing, technical, and business stakeholders to gather information, incorporate feedback, resolve conflicting inputs, and produce accurate public-facing content.

• Draft and structure technical, educational, and how-to content that enables consumers and businesses to understand and use products effectively.

• Review and quality-check content for accuracy, clarity, consistency, usability, grammar, and adherence to editorial standards before publication.

• Communicate proactively with stakeholders regarding project status, priorities, risks, dependencies, and publishing timelines while working independently with minimal oversight.

Internal Responsibilities

• Attend regular internal practice community meetings.

• Collaborate with your itD practice team on industry thought leadership.

• Complete client case studies and learning material, including blogs and media material.

• Build materials and contribute content to the Digital Transformation practice.

• Attend internal itD networking events, both in person and virtually.

• Work with leadership on career fast-track opportunities.

Required Qualifications and Skills

• 3+ years of experience in digital content writing and content management.

• 3+ years of hands-on CMS experience, including drafting, editing, structuring, and publishing content.

• Hands-on HTML experience supporting digital content creation and publishing.

• Demonstrated editorial, Help Center, knowledge-base, documentation, or technical writing experience.

• Experience producing public-facing content for consumers, businesses, or users of digital products.

• Demonstrated ability to manage multiple concurrent projects or launches across different subject matters and meet tight deadlines.

• Experience collaborating with cross-functional stakeholders, including technical, product, marketing, and business teams.

• Strong editing, writing, content-structuring, and attention-to-detail skills.

• Ability to work independently with minimal oversight and proactively communicate progress, priorities, and risks.

• Writing samples are required: Submit a portfolio link or 2–3 published writing samples with the resume. Technical, educational, Help Center, documentation, or how-to samples are preferred.

Preferred Qualifications and Skills

• Experience writing technical, product, educational, or how-to guides for consumers or businesses.

• Experience supporting content for a global technology company or digital-first organization.

• Experience working within an in-house Help Center, documentation, knowledge-base, or product-content team.

• Familiarity with marketing or communications environments and terminology.

• Experience supporting content through product launch and release cycles.

• Ability to quickly learn new technical subject matter and translate complex concepts into clear, user-friendly content.

Education

Bachelor’s degree in Journalism, Communications, English, Marketing, Technical Writing, or a related field is preferred; equivalent relevant professional experience may be considered.

Candidate Requirement

A portfolio link or 2–3 published writing samples must be submitted alongside with resume. Samples should demonstrate hands-on writing and editing ability, with preference given to technical, educational, Help Center, documentation, knowledge-base, or product-support content.

Candidates whose experience is primarily marketing/brand copywriting or program/project management without hands-on CMS publishing and technical/product writing evidence will not be considered for this assignment.

Company Description
About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.

The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@itdtech.com and let us know the nature of your request and your contact information.

Additional Info
Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!