Service Desk Engineer (2nd Shift - Bilingual Spanish/English Required)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 17h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 11d ago
The date the source published, not the day we noticed it (2026-09-21). Last seen at its source 3h ago.
We have tracked this listing since 21 Sep 2026 (10 days). The employer's own board has carried it every time we have read it, most recently 3 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $150k–222k/yr
Middle 50% of 3492 listings that do state pay — Engineering · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 10d ago · last seen 3h ago
The listing
Protera Technologies is seeking a dedicated Service Desk Engineer (2nd Shift) to join our dynamic team. This role is part of our 24x7x365 service center operation and is critical to ensuring smooth, effective communication between internal teams and external customers.
This position supports our second shift operations (12:00 PM – 8:00 PM or 1:00 PM – 9:00 PM EST, Monday through Friday) and includes rotational weekend coverage. When scheduled to work a weekend shift, you will receive a designated weekday off.
We are specifically seeking candidates who are fluent in both Spanish and English, with strong verbal and written communication skills in both languages.
Founded in the mid-1990s, Protera is an SAP Certified Global Total IT Outsourcing Provider specializing in SAP-centric organizations. We pioneered SAP cloud operations and run thousands of instances on Microsoft Azure and AWS. Our Chicago headquarters is complemented by offices in Athens, Greece, and Mumbai, India—enabling us to deliver high-quality, cost-effective solutions globally.
Key Responsibilities:
- Manage the full lifecycle of incidents and service requests received from customers
- Serve as a primary communication point between customers and technical teams
- Coordinate incident investigation and resolution across L1, L2, and L3 support teams
- Follow all Service Desk policies and procedures in a structured, shift-based environment
- Document all interactions, resolutions, and updates accurately in ITSM tools
Schedule Requirements:
- 2nd Shift: 12:00 PM – 8:00 PM or 1:00 PM – 9:00 PM EST
- Workweek: Monday–Friday
- Weekend Rotation: Required based on team schedule
- Compensation for Weekend Work: Scheduled weekday off when weekend shifts are assigned
Requirements
Must Have:
- Fluency in Spanish and English (verbal and written)
- Excellent communication and customer service skills
- Strong attention to detail
- Ability to multitask, prioritize, and work independently
- Effective problem-solving and troubleshooting abilities
- Willingness to work a fixed shift with rotational weekend coverage
- Strong desire to learn, grow, and commit to the role
- Ability to lift up to 40 pounds
- Knowledge of end-user device troubleshooting (laptops, printers, etc.)
- Basic technical skills with server hardware (rack/unrack, cabling)
- Experience supporting backup operations and asset lifecycle management
- Ability to pass a background check
Nice to Have:
- Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Analytical thinking skills
- Basic knowledge of Linux
- Understanding of database administration concepts
- Exposure to ITSM tools and ITIL best practices
- Experience in Networking, Systems Administration, Databases, or Application Support
Benefits
- Competitive salary package
- Comprehensive health and dental insurance
- Professional development opportunities
- Collaborative and supportive work environment
- Unlimited PTO