Senior Support Engineer (EMEA)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 9d ago
The date the source published, not the day we noticed it (2026-09-22). Last seen at its source 2h ago.
We have tracked this listing since 22 Sep 2026 (9 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Remote - EMEA
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
EMEA, France, The Netherlands, Spain, Germany
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $133.8k–188.3k/yr
Middle 50% of 43 listings that do state pay — Engineering · Senior · EMEA · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
ashby employer's own board first seen 9d ago · last seen 2h ago
The listing
Qdrant is an open-source vector search engine powering the next generation of AI applications, from semantic search and retrieval-augmented generation (RAG) to AI agents and real-time recommendations.
Trusted by global leaders like Canva, HubSpot, Tripadvisor, Bosch, and Deutsche Telekom, we’re building the retrieval infrastructure layer for modern AI. Recently raising $50M in Series B funding, we are growing rapidly and committed to transforming how AI understands and interacts with data.
As a remote-first company, we believe diverse backgrounds, perspectives, and experiences fuel innovation. Here, you’ll own meaningful work, tackle challenges, and grow alongside passionate individuals dedicated to shaping the future of AI.
We're hiring a Senior Support Engineer to help customers run Qdrant's vector search engine reliably in production. You'll work Kubernetes-heavy, cloud-native environments every day, investigate hard technical issues, and turn what you learn into tools and workflows that make the whole support function faster. This is a chance to help shape a growing support team at an early-stage AI infrastructure company.
What You'll Own
Provide direct technical support to customers running Qdrant, mostly asynchronous rather than face to face.
Troubleshoot production issues across Kubernetes, cloud infrastructure, networking, storage, and the database layer.
Lead incident investigations and turn recurring problems into documented diagnostics and repeatable fixes, using AI-assisted tooling to speed up triage where it helps.
Partner with engineering and platform teams to resolve customer issues and feed learnings back into the product.
Build and maintain internal tools that make support workflows faster and more observable.
Write and maintain clear documentation for both customers and the internal team.
Lead by example through strong technical work, initiative, and collaboration with stakeholders across the company.
Who You Are
5 or more years in a customer-facing support or infrastructure role, ideally supporting production Kubernetes environments.
Strong, hands-on Kubernetes skills. A Certified Kubernetes Administrator (CKA) credential is a plus.
Proficient in Python or a similar language for scripting and automation.
Experience with Kafka or similar distributed systems.
Comfortable working in AWS, GCP, or Azure.
Solid understanding of database internals and how they behave under production load.
A proactive, ownership-driven mindset. You dig into ambiguous problems without waiting to be asked.
Clear communicator who can translate between technical and non-technical audiences.
Nice to Have
Familiarity with vector search or vector database technologies.
Terraform and infrastructure-as-code experience. Security background is a plus.
Experience with observability tools (for example, Prometheus or Grafana) and automating support workflows.
Why join us
A remote-first, international team working on cutting-edge AI infrastructure.
A competitive salary with additional perks.
Flexible working hours and async-friendly culture.
High ownership and real impact.
Open-source, engineering-driven culture.
Choose your own laptop equipment.
For US-based full-time employees, we also offer a comprehensive benefits package including 401k match, health, dental, and vision insurance, plus flexible PTO policy.
Qdrant is an equal-opportunity employer. We believe the best ideas come from diverse teams, and we actively welcome applicants from all backgrounds. If this role excites you but you don't check every single box, we'd still love to hear from you! We don't want to miss out on great people because of a checklist.
Come build with us!