Customer Success Onboarding Advisor US (Bilingual English/Spanish)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 10d ago
The date the source published, not the day we noticed it (2026-09-22). Last seen at its source 1h ago.
We have tracked this listing since 22 Sep 2026 (9 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $80k–146k/yr
Middle 50% of 307 listings that do state pay — Customer · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 9d ago · last seen 1h ago
The listing
Your career as a Customer Success Onboarding Advisor at Booksy will place you at the forefront of our new B2B clients’ journey, empowering them to thrive from the very first day of their subscription. You will play a crucial role in their success by ensuring they secure their initial bookings within the first 30 days.
This is a high-engagement role that requires you to be proactive and build strong relationships with B2B clients for the US market. You will provide expert guidance, anticipate challenges, and address objections with confidence, clearly demonstrating the value of our platform. Your ability to listen, solve problems, and offer creative solutions will have a direct impact on their success.
The people you’ll enjoy working with and the areas where you’ll make an impact:
As an Onboarding Advisor within our Customer Success team, your objective will be to ensure successful account activation. You’ll be responsible for delivering training sessions to new clients following the sale, helping them set up their Booksy account according to their specific needs, providing regular follow-up, and offering support throughout the first month of their subscription.
Requirements
Essentially, to ensure you succeed in this role you’re going to need…
- Experience in Onboarding, Customer Success, Sales or similar roles.
- You are customer-oriented and have excellent listening, persuasion, and speaking skills.
- You are fluent in both English and Spanish.
- You are meticulous and organized, enabling you to respond quickly and effectively to our customer's needs and find appropriate solutions.
- Experience reaching out proactively via phone, email, or whatsApp to drive activation milestones.
- Executing a proactive call and contact strategy to maximize reach and engagement with newly signed providers.
- Positive and proactive attitude, commitment, and ownership of work. Team player.
- Deliver expert-level guidance on application functionality, helping users get the most out of the platform.
- Knowledge of solutions such as Salesforce/Google Suite is an asset.
Benefits
The Booksy benefits we offer are:
- Remote work with $50/month home phone/internet reimbursement.
- Comprehensive health, dental, and vision coverage with UHC.
- Company paid STD and LTD, and Basic Life Insurance at 1x salary up to $250,000.
- FSA/HSA's available - Booksy contributes $1,000/$2,000 for employee/employee plus.
- Accident/Hospital/Critical Illness voluntary plans available.
- 401k - 50% match up to 8% of contributions paid annually/ 3-year vesting period.
- PTO - Exempt employees - unlimited with manager approval. Non-exempt employees - 160 hours/year (does not roll over).
- 12 Holidays observed.
- Parental Leave - 12 weeks of paid leave.
- EAP (Employee Assistance Program).
- Voluntary Pet Insurance through Fetch.
- Financial wellness tools through SoFi and Ladder.
- Discounts via Perkspot.
- Booksy benefit $50 per month to use on services in our app.
Please note: this is a non-exempt role.
A bit about Booksy:
A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange 'me time' moments, we’re in the business of helping people thrive and feel fantastic.
Working in a rapidly evolving company comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy.
Our Diversity and Inclusion Commitment:
We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at belonging@booksy.com, so we can best support you .
~ Booksy Team