Customer Success Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 9d ago
The date the source published, not the day we noticed it (2026-09-22). Last seen at its source 3h ago.
We have tracked this listing since 22 Sep 2026 (9 days). The employer's own board has carried it every time we have read it, most recently 3 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United Kingdom
The listing is tagged as above, but its own description restricts the role to Canada. We show both rather than picking one. Read the ad before applying.
What the ad says
…located in and legally authorized to work in Canada…
Pay not stated
Similar roles pay $81.5k–104.0k/yr
Middle 50% of 10 listings that do state pay — Customer · all levels · EMEA · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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ashby employer's own board first seen 9d ago · last seen 3h ago
The listing
About Certn
At Certn, we're changing how trust works with The World's Easiest Background Check. We've raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and we're still only scratching the surface.
Our goal is straightforward: help people move faster - into jobs, homes, and opportunities - by simplifying the path to trust. We're not a traditional background screening company.
We're a team of curious, collaborative builders who care about solving real problems for real people. We challenge each other, move fast, and have fun doing it.
If you want to grow, make an impact, and help shape products used by millions, this is your place. Let's build what's next, together.
About the Role
The Customer Success Manager (14-month fixed-term contract) role plays a key role in driving strategic customer success initiatives. Responsible for fostering long-term relationships, this role involves conducting business reviews, addressing escalated issues, and collaborating with cross-functional teams to maximize customer satisfaction and revenue growth.
Key Responsibilities
Strategic Account Management
Develop and execute account plans to ensure customer success and identify growth opportunities.
Own customer onboarding, ramp, and full life cycle achievement including contract renewal.
Find upsell, cross sell, and expansion opportunities and win additional business
Maintain weekly updates reviewing Customer Stories, Opportunities, Onboarding progress, At Risk Account, and Churn.
Customer Advocacy and Issue Resolution
Serve as the primary contact for escalated issues, collaborating internally to resolve challenges.
Collaborate with stakeholders across all departments to solve complex customer issues.
Perform Quarterly Business Reviews to proactively address challenges and advocate for new products and services for customers.
Performance Metrics
Conduct an average of 5-8 proactive meetings per week with your book of business
Document and utilize Hubspot to track customer interactions.
Measurably increase B2B revenue and margin as it relates to company objectives on a quarterly basis.
Customer Retention and Growth
Implement strategies to reduce churn and enhance loyalty.
Utilize data to analyze and track potential churn targets and create a mutual plan of success to maintain customer satisfaction.
Key Requirements
Proven success in customer success, account management, or a related field, demonstrating a track record of successful customer engagement.
Showcased effectiveness in strategic account management.
Adept analytical and problem-solving skills.
Effective communication and presentation abilities.
Experience advocating for customers at an executive level within the organization.
Demonstrated ability to collaborate effectively with various departments for overall business success.
Demonstrated success in driving customer growth through expansion initiatives.
Working experience with SaaS products and the background check industry (preferred).
Certifications in customer success or customer support (preferred).
College or university degree or equivalent work experience.
Candidates must be currently located in and legally authorized to work in Canada. This role may require occasional travel to meet with clients.
If you meet most, but not all, of the qualifications listed above, we still encourage you to apply. We recognize that strong candidates come from a wide range of backgrounds and experiences, and we value the diversity of perspective that brings.
Our Culture
Certn is a remote-first company with a high-performance edge. We value hustle, hunger, and helping each other win - but we also have a strict no-jerk policy. Ambition here is about lifting people up, not stepping on toes.
We think like owners and execute with urgency.
We're customer-obsessed and always learning.
We give real feedback and hold each other to high standards.
What's in it for you?
32 days of paid time off per year
Company-paid benefits that start on day 1
Remote-friendly and supportive flexible remote arrangements
Work-from-home allowance
Professional development budget
And a few more goodies!
Come As You Are
We're committed to building a workplace that's diverse, inclusive, and empowering for all. If you need accommodations to support any special needs at any stage of the recruitment process, just let us know - we've got you.
One Last Thing…
Just so you know, the selected candidate will be required to complete a background check. This means you will get to see first hand what we do, and trust us, we do it REALLY well!
How We Hire
We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.
This posting is for a current, open position within Certn.
This opportunity is offered through HighlightTA, the on-demand talent team supporting Certn’s growth.
Connect with us and learn more:
Certn on LinkedIn
HighlightTA on LinkedIn