Designated Support Engineer - RHEL
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 71d ago
The date the source published, not the day we noticed it (2026-07-22). Last seen at its source 3h ago.
We have tracked this listing since 23 Sep 2026 (8 days). The employer's own board has carried it every time we have read it, most recently 3 hours ago.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
Tokyo
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $59.0k–159.4k/yr
Middle 50% of 18 listings that do state pay — Engineering · all levels · APAC · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workday employer's own board first seen 8d ago · last seen 3h ago
- location not stated
The listing
What you will do
- Provide high level technical support to your customers through web-based support and phone support
- Meet with your customers on a regular basis to ensure that Red Hat is aligned to the customer’s support priorities
- Work with other Red Hat teams engaged with your customers
- Perform technical diagnostics and troubleshoot customer technical issue to develop solutions for customer issues
- Exceed customer expectations with outstanding communication and customer service
- Consult with and develop relationships with Red Hat engineering teams to guide solutions and improve customer satisfaction
- Share your knowledge by contributing to the global Red Hat Knowledge Management System; present troubleshooting instructions and solutions to other engineers within Red Hat
What you will bring
- Ability to communicate clearly and effectively with your customer across technical and non technical communications
- Excellent troubleshooting and debugging skills
- A passion for technical investigation and issue resolution
- Linux system administration experience, including system installation, configuration, and maintenance
- Basic knowledge of Linux containers
- At least 5 years of relevant experience
- Executive presence and communication skill in both Japanese and English
Nice to have
- Experience with container orchestration (kubernetes)
- Experience with cloud services such as AWS, Azure, GCP
- Knowledge of Ansible and YAML
- Linux scripting experience
- Understanding of typical change window/ change controls
- Prior Red Hat Certified Engineer (RHCE) or other Linux certifications; A successful associate in this role is expected to be able to pass the RHCE certification within 90 days
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.