Lead Services Specialist - Customer Contract Management
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 9d ago
The date the source published, not the day we noticed it (2026-09-23). Last seen at its source just now.
We have tracked this listing since 23 Sep 2026 (8 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workday employer's own board first seen 8d ago · last seen just now
The listing
Key Responsibilities
- Responsible for the profitability and customer satisfaction for assigned contracts · Provide both service agreement, and time and material program management · Assist in sales campaigns for new contracts and proposals · Assure timely resolution of customer issues and customer satisfaction for assigned contracts · Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams · Function as liaison between internal organizations and customers for assigned contracts.
- Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
- Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
- Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.
Required Qualifications
- Bachelors degree in Electrical, mechanical engineer or related field
- Minimum 3 years of experience in customer contract management in the Electrical sector, or minimum 5 years as Resident Engineer with local clients
- Fluency in French , English and Arabic
- Travel frequency 30 %
Desired Characteristics
- Highly collaborative with demonstrated capability for driving change
- Demonstrated capability in leading through influence in a matrixed global organization
- Demonstrated ability to analyze and resolve problems
- Demonstrated ability to lead programs / projects
- Experience interfacing with customers
- Customer-focused with clear, concise written and oral communications to the appropriate level
- Practical knowledge of LEAN/Six Sigma techniques including Hoshin Kanri
- Humble, open, collaborative, and continuously learning
Relocation Assistance Provided: No