Principal Engineer - IT Operations
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 22d ago
The date the source published, not the day we noticed it (2026-09-10). Last seen at its source just now.
We have tracked this listing since 23 Sep 2026 (9 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
Pennsylvania
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $182.5k–250k/yr
Middle 50% of 845 listings that do state pay — Engineering · Lead · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workday employer's own board first seen 9d ago · last seen just now
- location not stated
The listing
Your Opportunity, Your Team
Reporting to the Director, Platform Engineering, you will support QVC. In this role, you will transform how the organization understands, operates, and continuously improves its technology platforms. You will bridge the gap between engineering and operations, enabling a unified approach to platform health, performance, and reliability.
Where You'll Work
This role is remote; job seekers must reside in one of the following states to be considered: NJ, DE, PA. This role may require you to be on site at our West Chester, PA as needed. Relocation is not provided.
What You'll Do
- Lead the design and evolution of modern IT Operations platforms, combining observability, event management, and service management into a cohesive ecosystem.·
- Define enterprise-wide patterns for tools such as Dynatrace, ServiceNow, and Stonebranch, ensuring consistent and value-driven adoption across teams.
- Drive the integration of operational tooling to enable end-to-end visibility, correlation, and actionable insight across services and user journeys.
- Embed observability and operational requirements into platform and application design, shifting operations left within the delivery lifecycle.
- Act as the senior technical authority for operational platforms, leading complex investigations and driving root cause and systemic improvements.
- Design and implement intelligent alerting and event management strategies to significantly reduce noise and improve signal quality.
- Lead the evolution of incident, problem, and change practices through automation and effective use of ServiceNow workflows and integrations.
- Champion automation and self-healing capabilities, reducing manual intervention and enabling proactive and predictive operations.
- Collaborate across engineering, SRE, and operations teams to align on reliability targets, service health metrics, and operational standards.
- Mentor engineers and operational teams, building capability in modern observability, reliability engineering, and operational excellence practices.
What You'll Bring
- Bachelor's Degree in Computer Science or related field, or equivalent combination of education and experience.
- 10+ years of IT experience, including 5+ years in operations or platform engineering with hands-on expertise in monitoring, application development, and performance tuning.
- 10+ years of experience mentoring and coaching technical teams, including conflict resolution and collaboration.
- 10+ years of experience presenting complex technical concepts to diverse audiences, both verbally and in writing.
- 10+ years of experience in road mapping, blueprinting, and risk assessment, leveraging emerging technologies to deliver business value.
- Technical certifications such as Applications Development, Network/Cisco, Linux, Windows, etc., preferred.
#LI-AZ1
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.