Retention Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 20h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 21d ago
The date the source published, not the day we noticed it (2026-09-11). Last seen at its source 1h ago.
We have tracked this listing since 24 Sep 2026 (8 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workday employer's own board first seen 8d ago · last seen 1h ago
- location not stated
The listing
DTC remains the foundation, but RYZE has expanded into mass retail 🛒, quickly becoming the #2 item in Target's overall coffee category and is now executing a multi-channel expansion, with a cross-category launch coming in early 2027 🚀.
RYZE is uniquely positioned to redefine how people think about daily wellness. ✨
We're a lean, fast-moving, mission-driven team who believe daily rituals create the foundation for living your greatest life, and we're just getting started! 🌱🔥WHAT YOU'LL DO 🎯
The Retention Manager is a data-first, execution-focused role that owns RYZE's subscriber retention program end to end, starting with the numbers. Reporting directly to the VP of CX & Retention and leading the Retention Analyst, this role is responsible for building and maintaining the cohort, churn, and LTV reporting that reveals where and why subscribers leave, mapping the subscriber journey against that data, and turning both into save, cancellation, and win-back programs with measurable results. This is not a lifecycle marketing role and not a reporting role. The Retention Manager works directly in the data, not just from summaries handed off by an analyst, and is expected to build cohort models and interpret them personally before turning insight into program design.
Responsibilities will include:
Own subscriber retention analytics: build and maintain cohort retention reporting (rebill rates, skip/pause rebill behavior, LTV by cohort, churn drivers) and translate patterns directly into program priorities
Conduct root-cause churn analysis across structured and free-text cancellation data to identify segment-level drivers and quantify their impact on churn and revenue
Build and maintain the subscriber journey map, identifying key intervention points from trial through long-term retention and anchoring each to where the data shows subscribers actually churn
Design, test, and optimize proactive save programs: identify at-risk subscribers before they cancel and execute targeted, personalized interventions
Design and optimize cancellation flows, including deflection offers, pause options, and retention messaging, to reduce voluntary churn
Own win-back strategy and execution for recently churned subscribers, including sequencing, offer structure, and rigorous testing of what actually converts
Lead and develop the Retention Analyst, setting analytical priorities and ensuring findings translate into specific, testable program decisions
Partner with Marketing, Product, and Analytics on retention-driven campaigns, subscription management features, and cancellation experience improvements
Report retention program performance to the VP on a regular cadence, including cohort trends, program ROI, churn impact, and win-back conversion rates
Run structured A/B tests to validate retention interventions before scaling them
Stay current on DTC subscription retention benchmarks and analytics practices to continuously improve RYZE's approach
Additional duties as assigned by management.
4+ years of experience in retention analytics, subscriber lifecycle management, or CX retention program management within a DTC subscription or physical-product recurring-revenue business
A demonstrated, quantifiable track record of reducing churn or improving retention and LTV in a subscription business, with the ability to speak specifically to the metrics moved and how
Hands-on proficiency in cohort analysis, LTV modeling, and subscriber segmentation using SQL and/or BI tools (e.g., Sigma, Looker, Amplitude); this is a skill the person applies directly, not one delegated entirely to a direct report
Experience building or maintaining subscriber or customer journey maps and using them to identify intervention points
Experience designing and owning cancellation flows, save programs, and win-back sequences, including offer testing and conversion optimization
Experience leading or partnering closely with an analytics function, working directly from data to build programs rather than only receiving reports
Strong cross-functional collaboration skills with Marketing, Product, and Analytics teams
Excellent written communication skills, with experience writing or reviewing retention-focused member communications
Preferred:
Background in health, wellness, food/beverage, or other physical-goods subscription brands (as distinct from SaaS retention)
Experience managing a direct report or analyst, including setting analytical direction and translating outputs into program decisions
Familiarity with churn prediction or other predictive modeling approaches applied to subscriber behavior
Experience with Recharge, Klaviyo, Zendesk, Sigma, or similar subscription and CRM/analytics platforms
Experience building win-back and lapsed subscriber reactivation programs at scale
Low-ego, team-first: The best idea wins, no matter whose it is
Self-starter: You see what needs doing and get after it, no waiting for direction
Comfortable in ambiguity: Fast pace and shifting priorities energize you rather than rattle you
Builder at heart: You're energized by a fast-moving environment where you help create the processes and playbooks, not just follow them
Mission-driven: You genuinely care about wellness and are excited to help build RYZE's next chapter
Benefits
Competitive hourly or monthly contract compensation 💰
Fully remote, flexible work environment 🌍
Opportunity to work on high-impact performance creative for a fast-growing brand 🚀
Access to RYZE creative assets, tools, templates, and performance insights 🎨