Customer Operations Engineer 3
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 37d ago
The date the source published, not the day we noticed it (2026-08-26). Last seen at its source 2h ago.
We have tracked this listing since 24 Sep 2026 (8 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $150k–222.5k/yr
Middle 50% of 3493 listings that do state pay — Engineering · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workday employer's own board first seen 8d ago · last seen 2h ago
- location not stated
The listing
At Fusion Connect, we’re not just offering jobs — we’re building careers that empower, inspire, and grow with you.
If you're passionate about making an impact, collaborating with forward-thinking teams, and being part of a company that values your voice, you’re in the right place.
We’re thrilled you’re exploring this opportunity with us — take a look, imagine the possibilities, and let’s shape the future of connectivity together.
Job Description Summary:
The Customer Operations Engineer will be responsible for certifying, designing, implementing, and managing both on-premises and cloud-based solutions that represent the reliability, scalability, and security of our products. Fusion Connect’s Customer Operations Engineering Tier 3 team is comprised of highly skilled employees with best practice experience and flexibility in moving between roles, responsibilities, and direction from multiple sources. Your expertise will be utilized for engineering and implementing intricate designs, resolving complex issues at a Tier 3 level, and supporting lower tier support groups. This valuable role is required to meet all operations/engineering needs of the business.Job Description:
Essential Duties and Responsibilities include the following (other duties may be assigned):
- Provide expert real-time inbound/outbound support to Field Engineers, Customers, Partners, Third-Party Vendors, and internal Fusion organizations for the installation, support, and certification of Fusion’s cutting-edge Products and Services.
- Work collaboratively with Project Managers/Implementation Coordinators and Support Leadership to install/support a variety of SDWAN services and equipment, including Meraki, Velo, Fortigate, EdgeMarc, Adtran, Cisco, Polycom, BroadSoft, and more.
- Independently test hardware/software for new and existing products. This includes processes, documentation, and training to include but not limited to Full Product Certification, User Acceptance Testing, API testing/troubleshooting.
- Create Process Documentation/Training and Engineering Handoff Documents that support ongoing learning and troubleshooting.
- Work closely with Customers, Product, Sales, and Engineering to solve any technical challenges
Knowledge, Skills and Abilities Requirements:
- Strong analytical thinking and problem-solving skills
- Strong teamwork and communication skills
- Ability to work under pressure, and to make calculated decisions
- Ability to manage multiple tasks/priorities and act quickly in a fast-paced environment
- Ability to develop and document detailed lab test plans and reports.
- Knowledge of IP related protocols such as OSPF, BGP, and MPLS (MP-BGP/RSVP/LDP).
- Knowledge with Microsoft Teams and Cisco Webex, with integration with VoIP CPE’s.
- Trustworthy work ethic and ability to work independently.
- Virtual Cloud Infrastructure experience such as VMWare Vsphere.
Expert knowledge of the SIP protocol and applications (hosted PBX, SIP trunking, etc.) desired.