Specialist Software Engineering- Service Now Developer
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 15h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 8d ago
The date the source published, not the day we noticed it (2026-09-24). Last seen at its source just now.
We have tracked this listing since 24 Sep 2026 (7 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
India
The description agrees: it names India.
What the ad says
…Location: Bengaluru, India, Hyderabad, India AT&T and its subsidiaries…
Pay not stated
Similar roles pay $6,750–7,250/mo
Middle 50% of 9 listings that do state pay — Engineering · all levels · India · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workday employer's own board first seen 7d ago · last seen just now
- location not stated
The listing
Role: ServiceNow Platform Production Support Specialist
Location: Bengaluru/Hyderabad
Experience: 5 + years to 8yrs
Role Summary
The ServiceNow Platform Production Support Tier 1 Engineer is responsible for providing advanced technical support, troubleshooting platform issues, resolving complex incidents, and supporting configuration-level changes. This role acts as the primary escalation point from Tier 1 support and works closely with Tier 2/platform engineering teams for problem resolution and root cause analysis.
The role requires hands-on ServiceNow platform knowledge, strong troubleshooting skills, and experience managing production environments.
Key Responsibilities
Incident Management
Monitor ServiceNow queues and handle incoming incidents and service requests.
Log, categorize, and prioritize incidents based on impact and urgency.
Perform initial troubleshooting using knowledge articles and standard procedures.
Resolve common issues within defined SLAs.
Escalate unresolved incidents to Tier 2 or Tier 3 teams with proper documentation.
Request Fulfilment
- Process standard service requests such as:
User access requests
Basic configuration requests
Catalog request fulfilment
Tenant Application Code Deployment Requests
- Ensure requests are completed within SLA timelines.
Monitoring & Alerts
Monitor system alerts, logs, dashboards, and integrations.
Acknowledge alerts and initiate predefined recovery actions where applicable.
Notify appropriate teams during system outages or performance degradation.
User Support
Provide first-level support to end users via portal, email.
Assist users with navigation and usage of ServiceNow modules.
Maintain clear communication with users regarding incident status and updates.
Documentation & Knowledge Management
Follow standard operating procedures (SOPs) and runbooks.
Create and update knowledge articles for recurring issues.
Maintain accurate ticket documentation and resolution notes.
SLA & Compliance
Ensure adherence to SLAs and operational procedures.
Maintain quality and compliance with support standards.
Participate in shift handovers and daily operational reviews.
Required Skills
Technical Skills
- Good understanding of ServiceNow platform
- Expertise in modules such as:
Incident Management
Service Request Management
Knowledge Management
- Good understanding of ITIL concepts
- Good troubleshooting skills in:
User access issues
Portal navigation
Standard ServiceNow workflows
Integration Flows
Authentications Method
- Understanding of ticketing tools and support processes
Soft Skills
Strong verbal and written communication
Good customer service mindset
Ability to work in rotational shifts
Strong attention to detail
Ability to follow documented processes
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialists(CIS) in any modules
- ITIL Foundation Certification – preferred
- Solid Understanding of:
- Active Directory
- User management
- Email and notification troubleshooting
- Update Sets and Deployment method
- Exposure to ServiceNow support environment is a plus
Weekly Hours:
40Time Type:
RegularLocation:
Bengaluru, India, Hyderabad, IndiaAT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.