Senior Help Desk Technician
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 23h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 30d ago
The date the source published, not the day we noticed it (2026-09-02). Last seen at its source 1h ago.
We have tracked this listing since 24 Sep 2026 (7 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Pay
$30–35/hr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workday employer's own board first seen 7d ago · last seen 1h ago
The listing
Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.health
ABOUT THE JOB
The Senior Help Desk Tech provides advanced technical support for hardware, software applications, operating systems, and networking issues, with a strong focus on customer service and efficient problem resolution. The Senior Technician serves as an escalation point for complex service requests and incidents that cannot be resolved at the first level.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Diagnosing and resolving advanced technical issues across multiple platforms and environments, including computers, servers, peripherals, and network components.
- Acting as a technical lead for escalated support cases, ensuring timely resolution and root cause.
- Collaborating with Tier 1 technicians to provide guidance, mentoring, and knowledge sharing.
- Documenting solutions and contributing to the knowledge base to improve team efficiency and reduce repeat incidents.
- Coordinating with other Technology teams (e.g., infrastructure, clinical application support, Security) to resolve cross-functional issues.
- Meet or exceed required Service Level Agreements for issue resolution
- Participate in After-Hours On-Call Rotation
- Strict adherence to all IT Policies and Procedures (including HIPAA, PCI Compliance, and Hi Trust)
QUALIFICATIONS
Associate's Degree in Information Technology and a minimum of 5 years’ experience in technical support, help desk operations, IT service management, or equivalent combination of education and experience. Familiarity with incident tracking systems and ticketing platforms (e.g., Freshservice, ADO, or Jira). Proven ability to troubleshoot hardware, software, and network issues in a corporate or enterprise environment. CompTIA A + and or Network + - Preferred.
DESIRED ATTRIBUTES
- Background in ITIL practices – especially incident management
- Industry experiences supporting a healthcare environment
- Experience training or mentoring junior IT staff
- Experience working in a customer-facing role, providing technical assistance and resolving user issues.
- Demonstrates strong organizational skills with the ability to manage multiple high-priority tasks under pressure while maintaining service level agreements and response times.
- Works independently with minimal supervision, while also contributing effectively to team-based troubleshooting and knowledge sharing.
- Communicates technical concepts clearly and professionally across all levels of the organization, both verbally and in writing, including documentation and user guidance.
- Accurately distinguishes between Tier 1 and Tier 2 issues, applying sound judgment to escalate appropriately and ensure timely resolution of complex incidents.
- Self-driven to explore new technologies, tools, and methodologies that enhance support capabilities and align with evolving business needs.
Pay Range: $30.00-35.00/hr
The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level.
We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.