Director of Account Management
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 16h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 7d ago
The date the source published, not the day we noticed it (2026-09-24). Last seen at its source 2h ago.
We have tracked this listing since 24 Sep 2026 (7 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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greenhouse employer's own board first seen 7d ago · last seen 2h ago
The listing
We are seeking a strategic and results-driven Director of Account Management to lead and scale our enterprise client portfolio. This leader will oversee a team of Account Managers responsible for growth, expansion sales and long term client satisfaction.
The Director will set vision and strategy for account management, drive net revenue retention, strengthen executive-level client relationships, and ensure a consistent, high-quality client experience. This sales role blends leadership, revenue ownership, operational discipline, and client strategy to support continued growth across large, complex healthcare organizations.
Company Overview
We provide solutions that make a meaningful difference in healthcare. Founded in 1995, MIE serves as the innovation engine for business units that serve hospitals and health systems, physician practices, Fortune 500 employers, government agencies, and consumers. MIE’s web-based health information technology platform is helping physicians, nurses, and administrators make a meaningful difference in healthcare delivery across the globe.
Key Responsibilities
Strategic Leadership & Team Development
- Lead, mentor, and develop a team of Enterprise Health Account Sales Managers.
- Establish performance expectations, KPIs, and accountability standards for expansion sales.
- Partner closely with Client Success Managers for renewals, expansion, and client health tracking.
- Foster a culture of ownership, client advocacy, and revenue responsibility.
- Partner with executive leadership to define long-term client success strategy.
Revenue Retention & Growth Ownership
- Own and drive 110%+ net dollar retention (NDR) targets.
- Oversee expansion sales strategy, pricing discussions, and complex negotiations.
- Identify enterprise expansion opportunities across product lines and services.
- Support cross-sell and upsell strategies to increase account penetration.
- Forecast renewals and expansion revenue with high accuracy.
Executive Relationship Management
- Build and maintain C-level and senior stakeholder relationships across key enterprise accounts.
- Partner with CSMs on executive business reviews (QBRs/EBRs).
- Serve as escalation point for high-risk or strategic accounts.
- Ensure alignment between client goals and Enterprise Health solutions roadmap.
Cross-Functional Collaboration
- Partner closely with Sales, Deployment, Product, Support, and Finance teams.
- Ensure smooth handoffs from sales to account management.
- Provide client feedback to Product and Executive teams to inform roadmap decisions.
- Collaborate with Finance on billing strategy, contract compliance, and collections.
Operational Excellence
- Develop and monitor KPIs including retention, NPS, expansion revenue, and account health metrics.
- Implement best practices in CRM utilization (HubSpot or similar).
- Continuously improve processes to support scalability and growth.
Other Duties
- Additional duties as assigned, with responsibilities evolving as the organization grows.
Required Qualifications
- Bachelor’s degree required.
- 8+ years of enterprise account management sales experience within SaaS or software organizations.
- 3+ years of direct people leadership experience.
- Proven track record of driving expansion revenue in complex enterprise environments.
- Experience working with large healthcare systems, employers, or government entities preferred.
- Strong executive presence and ability to manage C-level client relationships.
- Strong analytical skills with experience using CRM and revenue forecasting tools.
- Ability to travel periodically for client visits and industry conferences.
Preferred Qualifications
- Experience in healthcare IT or health technology platforms.
- Experience scaling an account management function during periods of growth.
- Strong coaching mindset with a focus on developing high-performing teams.
- Empathetic leadership style with strong conflict resolution skills.
Why Join Us?
At MIE and Enterprise Health, we offer more than just a job. We provide an environment where innovative thinking is encouraged, teamwork is valued, and growth is fostered. Our comprehensive benefits package includes:
- Competitive compensation
- Comprehensive benefits package including medical/dental/vision insurance
- 401k with company match
- Unlimited Paid-Time off
- Quarterly bonus program
- Flexible work schedule
- Remote work
Medical Informatics Engineering and Enterprise Health are equal-opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.