COBRA Carrier Operations Specialist - 1
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 8d ago
The date the source published, not the day we noticed it (2026-09-24). Last seen at its source just now.
We have tracked this listing since 24 Sep 2026 (7 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $105k–182.6k/yr
Middle 50% of 1104 listings that do state pay — Operations · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workday employer's own board first seen 7d ago · last seen just now
- location not stated
The listing
How you will make an impact:
Must adhere to security policies
Maintain detailed knowledge in function area(s) related to COBRA and Direct Bill
Serve as an internal resource, troubleshoot questions and provide issue resolution using product, file and system knowledge
Serve as a knowledgeable contact for internal departments and Carriers
Communicate with other teams through case management to resolve account discrepancies
Responsible for solving cases and escalations
Responsible for reading and responding to Carrier emails including File Error Reports
Responsible to read carrier structures and update internal programs related to the structures
Facilitate peer training when requested
Identify trends to improve employer's, consultant's, partner’s, carrier’s and third-party vendor's experience
Ensure requests made by internal departments, consultants, brokers and employers are resolved in a timely manner
Attend regularly scheduled one on one meetings with direct Team Lead for professional development and goal setting
Work with your team, other departments and case management employer communication to ensure a positive customer experience
Create efficiencies and improve processes for employers, consultants and third-party vendors
Maintain a continuous improvement approach to work
Participate in ongoing learning, development opportunities and sharing of knowledge
Maintain attendance and punctuality standards
Maintain expected quality and quantity performance metrics
Must participate in team meetings and one on ones via video and phone
Assist with special projects
General Duties:
All other duties as assigned
Assist with special projects
Continually work on improving departmental workflow
Maintain policy according to HIPAA