Call Center Representative, Healthcare (Patient Services)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 3h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 7d ago
The date the source published, not the day we noticed it (2026-09-24). Last seen at its source 2h ago.
We have tracked this listing since 24 Sep 2026 (6 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines, Colombia
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $102.0k–130k/yr
Middle 50% of 1096 listings that do state pay — Healthcare · all levels · Americas · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Carried by 1 source
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workable employer's own board first seen 6d ago · last seen 2h ago
The listing
A specialty neurology practice looking for a dedicated call center representative to support patient-facing phone operations. This teammate will handle inbound and outbound calls related to scheduling, authorization and eligibility, and billing inquiries, working closely with the practice's administrative team.
Core Responsibilities
- Answer and place patient calls covering scheduling, authorization/eligibility checks, and billing questions
- Verify insurance coverage and process pre-authorization requests
- Update patient records accurately in AdvancedMD
- Escalate complex or sensitive cases to clinical or billing staff as needed
- Maintain HIPAA-compliant handling of all patient information
- Document call outcomes and follow-up actions consistently
Requirements
- 2+ years in a healthcare call center, medical billing, or patient services role (preferred)
- Working knowledge of AdvancedMD (preferred)
- Experience with insurance verification, eligibility checks, or revenue cycle processes (preferred)
- Clear, professional phone communication skills
- For the bilingual profile: fluent Spanish and English, spoken and written
- Comfortable working US business hours (EST)
- Reliable home office setup, stable internet connection
Benefits
- Remote work setup
- Competitive compensation
- Paid Time Off and holidays
- HMO coverage
- Gym allowance
- Extra holiday pay
- Long-term career opportunities with a growing global team