Automation Specialist

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Summary

The Automation Specialist is responsible for designing, implementing, and maintaining automated systems and processes. They will focus on enhancing operational efficiency, reducing manual workloads, and improving the accuracy of data and workflows through automation technologies. Working alongside other IT professionals, operations teams, and business unit leaders, this role is essential for enhancing efficiency, reducing operational costs, and enabling Deel to adapt to changing market demands effectively.

Responsibilities

• Design & Development: Design and develop automation solutions and custom integrations using appropriate technologies (low-code platforms, APIs, scripting languages) to meet business requirements and operational needs.

• Platform Implementation: Implement and configure integrations across key business platforms (Zendesk, Jira, Zapier, WorkBench, etc.), ensuring seamless data flow and optimal system performance.

• Workflow Optimization: Build, deploy, and maintain automated workflows that streamline business processes, reduce manual work, and improve operational efficiency across Customer Experience, Operations, and Customer Success departments.

• AI & Advanced Solutions: Identify and implement AI-powered solutions and enhancements such as ticket summarization, intelligent task routing, predictive analytics, and other machine learning-based automations.

• Technical Requirements Gathering: Collaborate with business stakeholders to understand their needs, translate business requirements into technical specifications, and propose practical automation solutions.

• Code Quality & Documentation: Write clean, well-documented, maintainable code and automation configurations following best practices and team standards. Maintain comprehensive documentation for all developed solutions.

• Testing & Quality Assurance: Develop and execute comprehensive test plans for all automations and integrations. Conduct thorough QA testing to ensure reliability, performance, and security before deployment.

• Monitoring & Maintenance: Monitor deployed automations and integrations for performance and reliability. Proactively identify issues, implement fixes, and optimize solutions based on usage data and feedback.

• Continuous Improvement: Stay current with emerging technologies and automation best practices. Identify opportunities for workflow improvements and propose innovative solutions that leverage new tools and techniques.

• Vendor & Tool Evaluation: Assist in evaluating new automation tools, platforms, and services. Conduct technical assessments and provide recommendations to support build vs. buy decisions.

• Knowledge Sharing: Contribute to team documentation, runbooks, and knowledge base. Share learnings with team members and help mentor others on automation best practices and implemented solutions.

Qualifications

• 3+ years of professional experience in automation engineering, systems integration, or software development

• Strong proficiency in at least one programming or scripting language (Python, JavaScript, Go, Java, etc.)

• Hands-on work using AI-powered agentic development methodologies (Claude Code, Codex, etc)

• Hands-on experience designing and implementing API integrations and system integrations

• Demonstrated experience with workflow automation platforms such as Zapier, Make, Microsoft Power Automate, or similar

• Experience with Zendesk, Jira, Salesforce, or similar SaaS systems.

• Strong understanding of RESTful APIs, data formats (JSON, XML), and API authentication methods

• Solid grasp of database/datawarehouse fundamentals and ability to work with relational/non-relational databases.

• Experience with version control systems (Git) and collaborative development workflows

• Excellent problem-solving skills and ability to troubleshoot complex technical issues independently

• Strong verbal and written communication skills with ability to explain technical concepts to non-technical stakeholders

• Ability to manage multiple projects and prioritize work effectively in a fast-paced environment

Preferred Qualifications

• Experience with cloud platforms (AWS, Google Cloud, Azure) and deploying applications to cloud infrastructure

• Familiarity with Docker.

• Experience implementing LLM integrations or using APIs for AI services (OpenAI, Anthropic, etc.)

• Knowledge of security best practices, OAuth/SSO, and secure credential management

• Previous experience in customer-facing support, operations, or success roles

• Experience with database design and SQL query optimization

• Familiarity with monitoring and logging tools (DataDog, CloudWatch, ELK Stack, etc.)

What we’re looking for

• A technical implementer who is passionate about solving business problems through well-designed automation solutions

• Someone who takes pride in writing clean, maintainable code and documentation that others can learn from and build upon

• A collaborative team player who communicates effectively with both technical and non-technical stakeholders to ensure solutions meet business needs

• A self-motivated learner who proactively stays current with emerging automation technologies and best practices

• A detail-oriented professional who values testing, quality assurance, and reliability in all deliverables

• An analytical problem-solver who can troubleshoot complex issues and find creative technical solutions

• Someone who values operational excellence and takes ownership of the systems they build and maintain

Key Technical Focus Areas

• Integration Development: Building robust APIs, webhooks, and integration workflows connecting disparate business systems

• Low-Code/No-Code Automation: Designing and implementing workflows using platforms like Zapier, Make, and native platform automation features

• Custom Development: Writing scalable, maintainable code for complex business logic that cannot be handled by low-code solutions

• Data Transformation: Designing ETL processes and data transformation workflows to ensure data consistency across systems

• AI-Powered Solutions: Implementing and optimizing AI-based features such as intelligent text processing, chatbots, and predictive analytics

• Performance Optimization: Analyzing and optimizing automation workflows for speed, reliability, and cost efficiency

• Security & Compliance: Implementing secure authentication, encryption, and compliance measures in all integration solutions

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

• Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission.

• Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion.

• Final pay is based on objective, job-related criteria including experience, skills, and location.

• We don't ask about salary history. Offers are based on the role and what you bring to it.

Some things you'll enjoy

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• Optional flexible working office membership, with IWG

At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email (recruiting@deel.com) and a team member will be in touch to ensure your equal participation. 

As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.

This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.

• For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT